Re:amaze vs Vision Helpdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 40) and more integrations (11 vs 7). Starting price: Re:amaze at $29/mo vs Vision Helpdesk at $10/mo. Re:amaze has 46 unique features while Vision Helpdesk has 39 unique features, with 1 features in common.
| Re:amaze | Vision Helpdesk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 40 |
| AI-Powered Features | 9 | 1 |
| Starting Price | $29/mo | $10/mo |
| Pricing Tiers | 5 | 18 |
| Integrations | 11 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 80% |
Feature Comparison by Category
AI (5 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis | ||
| Virtual Agent |
Access Control (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Staff Team Roles & Admin Access |
Analytics (7 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Online Visitor Tracking | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (0 vs 2)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Asset Management | ||
| CMDB |
Automation (6 vs 5)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Automation and Workflow Rules | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Live Chat Automation | ||
| Live Chat Workflow Rules | ||
| Macros | ||
| Order Bot | ||
| Rules & Task Automation | ||
| Welcome Bot | ||
| Workflows |
Billing (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Incident Billing & Time Tracking |
Catalog Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Product and Service Catalog |
Change Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Change Management |
Collaboration (1 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Team Presence |
Communication (5 vs 2)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| Multi-Company Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Compliance (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| ITIL/ITSM Compliance |
Contract Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Contract Management |
Core Platform (1 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Shared Inbox |
Customer Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Client Management |
Customer Portal (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Self Service Customer Portal |
Customization (2 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Email Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Email Queue, SMTP & Email Templates |
Feedback Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Customer Feedback, Ratings & Survey |
Form Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Custom Fields & Form Builder |
Forms (1 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Contact Forms |
Incident Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Incident Management |
Integration (3 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Email Integration | ||
| Live Chat Widgets | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Knowledge Base Management |
Localization (0 vs 2)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Multi-Language & Multi Time Zones | ||
| Multi-Language Help Desk |
Marketing (1 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Multi-Tenancy (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Multi-Company Support |
Notifications (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Email Alerts |
Organization (3 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Problem Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Problem Management |
Productivity (1 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Quick Answers |
Release Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Release Management |
Reporting (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Reports & Analytics |
Routing (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Round Robin |
SLA Management (0 vs 2)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Multiple Schedules & SLA | ||
| SLA Rules and Incident Escalation |
Scheduling (1 vs 0)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Office Hours |
Security (1 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Data Isolation | ||
| Role Permissions |
Service Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Service Catalog Management |
Task Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Task Management |
Team Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Staff Management |
Ticket Management (0 vs 1)
| Feature | Re:amaze | Vision Helpdesk |
|---|---|---|
| Multi-Channel Ticket Management |
Unique Features
Only in Re:amaze (46)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 26 more unique features
Only in Vision Helpdesk (39)
Staff Team Roles & Admin Access
Virtual Agent
Online Visitor Tracking
Asset Management
CMDB
Automation and Workflow Rules
Live Chat Automation
Live Chat Workflow Rules
Macros
Rules & Task Automation
Incident Billing & Time Tracking
Product and Service Catalog
Change Management
Multi-Company Live Chat
ITIL/ITSM Compliance
Contract Management
Client Management
Self Service Customer Portal
Email Queue, SMTP & Email Templates
Customer Feedback, Ratings & Survey
+ 19 more unique features
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