Re:amaze vs SupportBee
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 23) and more integrations (11 vs 3). Starting price: Re:amaze at $29/mo vs SupportBee at $20/mo. Re:amaze has 45 unique features while SupportBee has 21 unique features, with 2 features in common.
| Re:amaze | SupportBee | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 23 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $29/mo | $20/mo |
| Pricing Tiers | 5 | 2 |
| Integrations | 11 | 3 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 70% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Access Control (0 vs 2)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Portal Access for Customer Groups | ||
| User Permission Levels |
Accessibility (0 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Mobile Access |
Analytics (7 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (6 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
CRM (0 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Customer Management |
Collaboration (1 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Team Presence | ||
| Ticket Assignment |
Communication (5 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Configuration (0 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Business Hours |
Core (0 vs 2)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Core Platform (1 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Shared Inbox |
Customization (2 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance | ||
| White-labeled Emails |
Forms (1 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Contact Forms |
Integration (3 vs 5)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| API Access | ||
| Basic Integrations | ||
| Email Client Integration | ||
| Email Integration | ||
| Enterprise Integrations | ||
| Knowledge Base Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (1 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 2)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Departments | ||
| Filters | ||
| Multibrand | ||
| Tags | ||
| Teams |
Productivity (1 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Quick Answers | ||
| Snippets |
Reporting (0 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| In Depth Reports |
Scheduling (1 vs 0)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Office Hours |
Security (1 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Audit Trails | ||
| Role Permissions |
Self-Service (0 vs 2)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Transparency (0 vs 1)
| Feature | Re:amaze | SupportBee |
|---|---|---|
| Organizational Ticket Visibility |
Unique Features
Only in Re:amaze (45)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
Live Chat
+ 25 more unique features
Only in SupportBee (21)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Ticket Assignment
Business Hours
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
API Access
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
Customer Portal
Knowledge Base (KBee)
+ 1 more unique features
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