Re:amaze vs Spiceworks Cloud Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 26) and more integrations (11 vs 5). Starting price: Re:amaze at $29/mo vs Spiceworks Cloud Help Desk at $6/mo. Re:amaze has 47 unique features while Spiceworks Cloud Help Desk has 26 unique features, with 0 features in common.
| Re:amaze | Spiceworks Cloud Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 26 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $29/mo | $6/mo |
| Pricing Tiers | 5 | 2 |
| Integrations | 11 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 70% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (7 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (6 vs 6)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Automated Responses | ||
| Automatic Ticket Assignment & Routing | ||
| Bulk Actions | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Repeatable Checklists | ||
| Tasklists & Checklists | ||
| Ticket Rules | ||
| Welcome Bot | ||
| Workflows |
Collaboration (1 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Team Presence |
Communication (5 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core Functionality (0 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Ticket Management |
Core Platform (1 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Shared Inbox |
Customization (2 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Attributes | ||
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Forms (1 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Contact Forms |
Infrastructure (0 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Cloud-Based Hosting |
Integration (3 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 2)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Articles | ||
| Knowledge Base |
Marketing (1 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Monitoring (4 vs 2)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Activity Streams | ||
| Incident Tracking | ||
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Notifications (0 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Email Alerts |
Organization (3 vs 2)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Ticket Queues | ||
| Custom Ticket Views | ||
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Quick Answers |
Reporting (0 vs 3)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Customizable Reporting | ||
| Power BI Data Connector | ||
| Reporting & Dashboards |
Scalability (0 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Unlimited End Users |
Scheduling (1 vs 0)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Office Hours |
Security (1 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Role Permissions | ||
| TOTP-based MFA |
Support (0 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Live Chat Support |
User Experience (0 vs 1)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Ad-Free Experience |
User Interface (0 vs 2)
| Feature | Re:amaze | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Web Portal | ||
| End User Portal |
Unique Features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Only in Spiceworks Cloud Help Desk (26)
Automated Responses
Automatic Ticket Assignment & Routing
Bulk Actions
Repeatable Checklists
Tasklists & Checklists
Ticket Rules
Ticket Management
Custom Attributes
Cloud-Based Hosting
Custom Articles
Knowledge Base
Mobile App
Activity Streams
Incident Tracking
Email Alerts
Custom Ticket Queues
Custom Ticket Views
Customizable Reporting
Power BI Data Connector
Reporting & Dashboards
+ 6 more unique features
View Re:amaze details View Spiceworks Cloud Help Desk details Re:amaze alternatives Spiceworks Cloud Help Desk alternatives
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