Re:amaze vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers fewer features (47 vs 48) and fewer integrations (11 vs 15). Starting price: Re:amaze at $29/mo vs SolarWinds Service Desk at Contact Sales. Re:amaze has 46 unique features while SolarWinds Service Desk has 47 unique features, with 1 features in common.
| Re:amaze | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 48 |
| AI-Powered Features | 9 | 9 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 11 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 85% | 85% |
Feature Comparison by Category
AI (5 vs 8)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
Administration (0 vs 2)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Custom Roles | ||
| Groups |
Analytics (7 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (0 vs 7)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Automation (6 vs 2)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Runbooks | ||
| Welcome Bot | ||
| Workflows |
Change Management (0 vs 2)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (1 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration | ||
| Team Presence |
Communication (5 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| Multi-channel Engagement | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Configuration Management (0 vs 5)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core ITSM (0 vs 2)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Core Platform (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Shared Inbox |
Customization (2 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Custom Fields and Forms | ||
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Forms (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Contact Forms |
Integration (3 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| API Access | ||
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Internationalization |
Maintenance (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Marketing (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Quick Answers |
Reporting (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Scheduled Reports |
Scalability (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Unlimited Requestors |
Scheduling (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Office Hours |
Security (1 vs 2)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Data Center Selection | ||
| Multi-Factor Authentication (MFA) | ||
| Role Permissions |
Service Management (0 vs 4)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (0 vs 4)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support |
User Experience (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Service Portal |
Unique Features
Only in Re:amaze (46)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
Live Chat
+ 26 more unique features
Only in SolarWinds Service Desk (47)
Custom Roles
Groups
Assisted Response
Auto Categorization
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
Change Audit History
+ 27 more unique features
View Re:amaze details View SolarWinds Service Desk details Re:amaze alternatives SolarWinds Service Desk alternatives
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