Re:amaze vs ServiceTonic
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 26) and more integrations (11 vs 4). Starting price: Re:amaze at $29/mo vs ServiceTonic at Contact Sales. Re:amaze has 46 unique features while ServiceTonic has 25 unique features, with 1 features in common.
| Re:amaze | ServiceTonic | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 26 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 11 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 50% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (7 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (0 vs 5)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Asset Management (CMDB) | ||
| Booking Management | ||
| NetworkTonic | ||
| Preventive Maintenance Management | ||
| QRTonic |
Automation (6 vs 1)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Process Automation | ||
| Welcome Bot | ||
| Workflows |
Collaboration (1 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Team Presence |
Communication (5 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Configuration (0 vs 1)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Low-code Configuration |
Core Platform (1 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Shared Inbox |
Customer Service (0 vs 2)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Customer Web Portal | ||
| Self-Service User Portal |
Customization (2 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Deployment (0 vs 2)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Cloud Deployment | ||
| On-Premise Deployment |
Forms (1 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Contact Forms |
Integration (3 vs 4)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Database Integration | ||
| Email Integration | ||
| Email Server Integration | ||
| LDAP/Active Directory Integration | ||
| REST API | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 1)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Knowledge Management |
Marketing (1 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Mobile Access | ||
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Notifications (0 vs 1)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Real-time Notifications |
Organization (3 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Quick Answers |
Reporting (0 vs 3)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Dashboards and KPIs | ||
| Dynamic Views | ||
| Reporting |
Scheduling (1 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Office Hours |
Security (1 vs 0)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Role Permissions |
Service Management (0 vs 3)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| IT Service Management (ITSM) | ||
| Multi-service (ESM) | ||
| Service Level Agreements (SLA) |
Ticketing (0 vs 1)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Multi-channel Ticketing |
Time Management (0 vs 1)
| Feature | Re:amaze | ServiceTonic |
|---|---|---|
| Time Tracking |
Unique Features
Only in Re:amaze (46)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
Live Chat
+ 26 more unique features
Only in ServiceTonic (25)
Asset Management (CMDB)
Booking Management
NetworkTonic
Preventive Maintenance Management
QRTonic
Process Automation
Low-code Configuration
Customer Web Portal
Self-Service User Portal
Cloud Deployment
On-Premise Deployment
Database Integration
Email Server Integration
LDAP/Active Directory Integration
REST API
Knowledge Management
Mobile Access
Real-time Notifications
Dashboards and KPIs
Dynamic Views
+ 5 more unique features
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