Re:amaze vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 39) and more integrations (11 vs 3). Starting price: Re:amaze at $29/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. Re:amaze has 47 unique features while Zoho ManageEngine ServiceDesk Plus has 39 unique features, with 0 features in common.
| Re:amaze | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 39 |
| AI-Powered Features | 9 | 7 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 11 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 80% |
Feature Comparison by Category
AI (5 vs 6)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Sentiment Analysis | ||
| Virtual Support Agent |
Analytics (7 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (0 vs 7)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (6 vs 3)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-approvals | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Collaboration (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Team Presence |
Communication (5 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core (0 vs 2)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Core Platform (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Shared Inbox |
Customization (2 vs 3)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance | ||
| Customizable Ticket Templates | ||
| Low-code Custom Modules and Forms | ||
| Visual Ticket Lifecycle Builder |
Deployment (0 vs 3)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Enterprise (0 vs 1)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-instance Service Desk |
Forms (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Contact Forms |
ITSM (0 vs 7)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Integration (3 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Integrations (0 vs 1)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deep Native Integrations |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 2)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Marketing (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Quick Answers |
Project Management (0 vs 1)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (0 vs 1)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Reporting and Live Dashboards |
Scheduling (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Office Hours |
Security (1 vs 0)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Role Permissions |
User Experience (0 vs 2)
| Feature | Re:amaze | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Unique Features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (39)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 19 more unique features
View Re:amaze details View Zoho ManageEngine ServiceDesk Plus details Re:amaze alternatives Zoho ManageEngine ServiceDesk Plus alternatives
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