Re:amaze vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 24) and more integrations (11 vs 6). Starting price: Re:amaze at $29/mo vs SolarWinds Service Desk at $39/mo. Re:amaze has 46 unique features while SolarWinds Service Desk has 23 unique features, with 1 features in common.
| Re:amaze | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 24 |
| AI-Powered Features | 9 | 7 |
| Starting Price | $29/mo | $39/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 11 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 70% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
AI Automation (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
Analytics (7 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Artificial Intelligence (0 vs 5)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (0 vs 4)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Automation (6 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Change Management (0 vs 3)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (1 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration | ||
| Team Presence |
Communication (5 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| Multi-channel Engagement | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Configuration Management (0 vs 4)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Core Platform (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Shared Inbox |
Customization (2 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Forms (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Contact Forms |
Incident Management (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Incident Management |
Integration (3 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Quick Answers |
Scheduling (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Office Hours |
Security (1 vs 0)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Role Permissions |
Security & Privacy (0 vs 1)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Service Management (0 vs 3)
| Feature | Re:amaze | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Unique Features
Only in Re:amaze (46)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
Live Chat
+ 26 more unique features
Only in SolarWinds Service Desk (23)
Assisted Response
Auto Categorization
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
Segregated Service Desks
+ 3 more unique features
View Re:amaze details View SolarWinds Service Desk details Re:amaze alternatives SolarWinds Service Desk alternatives
Want to build your own alternative to Re:amaze or SolarWinds Service Desk?
Analyze it with Reap