Razuna vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Razuna offers more features (71 vs 39) and more integrations (6 vs 3). Starting price: Razuna at $99/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. Razuna has 71 unique features while Zoho ManageEngine ServiceDesk Plus has 39 unique features, with 0 features in common.
| Razuna | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 71 | 39 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $99/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 6 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
AI & Automation (6 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Advanced Document AI | ||
| Advanced Image AI | ||
| Auto-Tagging | ||
| Automatic Metadata Extraction | ||
| Brand & Logo Detection | ||
| Image Recognition |
Administration (4 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Advanced User Management | ||
| Co-Administrators | ||
| Multi-Tenant Capabilities | ||
| Users & Groups |
Asset Management (0 vs 7)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (0 vs 3)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-approvals | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation |
Collaboration (6 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Approval Workflows | ||
| Comments & Annotations | ||
| Guest Upload & Approval | ||
| Team Collaboration | ||
| Upload Links | ||
| Workspaces |
Core (0 vs 2)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Customization (4 vs 3)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Customizable Ticket Templates | ||
| Dedicated Appliances | ||
| Low-code Custom Modules and Forms | ||
| On-Premise Deployment | ||
| Visual Ticket Lifecycle Builder | ||
| White Label Options | ||
| Worldwide Server Location |
Deployment (0 vs 3)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Editing (1 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Online Image Editor |
Enterprise (0 vs 1)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-instance Service Desk |
File Management (8 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Automatic Preview Generation | ||
| Bulk Upload | ||
| Collect+ Web Extension | ||
| Drag & Drop Upload | ||
| Fast Transfer | ||
| File Renditions | ||
| Folder Synchronization | ||
| Multiple File Format Support |
ITSM (0 vs 7)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Integration (9 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Canto Migration | ||
| Dropbox Integration | ||
| Email Import | ||
| Embed Files | ||
| REST API | ||
| Raycast Extension | ||
| Razuna Desktop App | ||
| S3 Integration | ||
| Zapier Integration |
Integrations (0 vs 1)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deep Native Integrations |
Knowledge Management (0 vs 2)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Organization (6 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Collections | ||
| Custom Fields | ||
| Favorites | ||
| Sorting | ||
| Tags & Labels | ||
| Views (Saved Searches) |
Performance (2 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloudflare Acceleration | ||
| Worldwide CDN |
Project Management (0 vs 1)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (0 vs 1)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Reporting and Live Dashboards |
Search & Discovery (6 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| AI-Powered Search | ||
| Conversational Search | ||
| Full-Text Search | ||
| Semantic Search | ||
| Similar Image Search | ||
| Smart Filters |
Security (9 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Bank-Level Encryption | ||
| Daily Backups | ||
| GDPR-Compliant Hosting | ||
| Granular Access Controls | ||
| HIPAA-Compliant Hosting | ||
| OAuth Integration | ||
| SSO / SAML Integration | ||
| Two-Factor Authentication | ||
| Usage Rights Tracking |
Services (1 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Development |
Sharing (4 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Branded Portals | ||
| Customized Download Options | ||
| Shareable File Links | ||
| Shareable Folder Links |
Support (3 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Unlimited Training |
User Experience (0 vs 2)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Version Control (2 vs 0)
| Feature | Razuna | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Automatic Versioning | ||
| Version Control |
Unique Features
Only in Razuna (71)
Advanced User Management
Co-Administrators
Multi-Tenant Capabilities
Users & Groups
Advanced Document AI
Advanced Image AI
Auto-Tagging
Automatic Metadata Extraction
Brand & Logo Detection
Image Recognition
Approval Workflows
Comments & Annotations
Guest Upload & Approval
Team Collaboration
Upload Links
Workspaces
Dedicated Appliances
On-Premise Deployment
White Label Options
Worldwide Server Location
+ 51 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (39)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 19 more unique features
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