QuestionPro vs SmartSurvey
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
QuestionPro offers more features (186 vs 102) and more integrations (15 vs 11). Starting price: QuestionPro at $83/mo vs SmartSurvey at $90/mo. QuestionPro has 178 unique features while SmartSurvey has 95 unique features, with 8 features in common.
| QuestionPro | SmartSurvey | |
|---|---|---|
| Category | Survey & Feedback | Survey & Feedback |
| Total Features | 186 | 102 |
| AI-Powered Features | 6 | 8 |
| Starting Price | $83/mo | $90/mo |
| Pricing Tiers | 6 | 6 |
| Integrations | 15 | 11 |
| Shared Features | 8 | |
| Shared Integrations | 5 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (1 vs 3)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| AI-Powered Survey Creation | ||
| QuestionPro AI | ||
| Sentiment Analysis | ||
| SmartAssist |
Accessibility (0 vs 1)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| WCAG 2.2 AA Accessibility |
Analysis (20 vs 11)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Advanced Individual Response Analysis | ||
| AskWhy | ||
| Basic Statistics | ||
| Conjoint Analysis | ||
| Correlation Analysis | ||
| Cross Tabulation | ||
| Crosstab Analysis | ||
| Data Filtering | ||
| Data Weighting and Balancing | ||
| Digsite | ||
| Dropout Analysis | ||
| GAP Analysis | ||
| Geocoding | ||
| Grouping Analysis | ||
| Heatmap Analysis |
Audience (1 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Audience Insights |
Automation (1 vs 2)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Conditional Email Triggers | ||
| Email Action Alerts | ||
| Scheduled Exports |
CX (7 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| CX Trends Analysis | ||
| Customer Experience Management | ||
| Detractor Recovery | ||
| Journey Management | ||
| Journey Mapping | ||
| Promoter Amplification | ||
| Sentiment Analysis |
Collaboration (5 vs 7)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Add Teams | ||
| Case Management | ||
| Multi-user Accounts | ||
| Multiple Admins | ||
| Report Sharing | ||
| Share Reports on Website | ||
| Shared Branded Assets | ||
| Shared Templates | ||
| Survey Sharing | ||
| Team Collaboration | ||
| User Permissions | ||
| User Roles and Permissions |
Communities (1 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Communities |
Compliance (1 vs 8)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| CCPA Compliance | ||
| COPPA Compliance | ||
| Custom DPAs and Contracts | ||
| Cyber Essentials Plus | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| ISO27001 Certification | ||
| Infosec Due Diligence | ||
| NHS DSPT Compliance |
Content (2 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| HTML in Surveys | ||
| Multimedia Support |
Core (2 vs 9)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Advanced Logic and Branching | ||
| Mobile-Friendly Surveys | ||
| Multimedia Support | ||
| Question Libraries | ||
| Question Types | ||
| Save and Continue Later | ||
| Searchable Dropdown | ||
| Survey Builder | ||
| Survey Settings | ||
| Survey Templates |
Customization (7 vs 3)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Branded Subdomain | ||
| CSS Customization | ||
| Custom Branded Portal | ||
| Custom Branding | ||
| Custom CSS | ||
| Custom Header and Footer | ||
| Custom Navigation Buttons | ||
| Organization Themes | ||
| White Label Surveys |
Data (0 vs 3)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Response Management | ||
| Smart Lookup | ||
| Survey Data Management |
Data Management (5 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Consolidate Data | ||
| Data Quality Analysis | ||
| Data Upload | ||
| Response Editor | ||
| SQL Data Import |
Distribution (17 vs 15)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Address Book | ||
| CATI (Telephone Surveys) | ||
| Consumer Panels | ||
| Contact List Management | ||
| Custom Survey URLs | ||
| DKIM Support | ||
| Email Distribution | ||
| Email Survey Distribution | ||
| Forward to Friend | ||
| HTML Email Distribution | ||
| IVR (Interactive Voice Response) | ||
| Live Survey URL | ||
| Mail Merge | ||
| Offline Surveys and Kiosk Mode | ||
| Paper and Manual Completes |
Editing (2 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Auto Question Numbering | ||
| Search and Replace |
HR (6 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| 360 Feedback Tool | ||
| Employee Churn Analysis | ||
| Employee Experience Management | ||
| Employee Retention Analysis | ||
| Performance Management | ||
| Workforce Analytics |
Integration (1 vs 4)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| API Data Extract | ||
| API Integration | ||
| CRM Integration | ||
| PowerBI Integration | ||
| Webhooks |
Localization (2 vs 3)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Auto Translate | ||
| Auto-translate Responses | ||
| Auto-translate Surveys | ||
| Multi-language Support | ||
| Multilingual Surveys |
Logic (31 vs 6)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Advanced Branching Logic | ||
| Advanced Quota Control | ||
| Advanced Randomization | ||
| Always/Never Extract Logic | ||
| Block Flow | ||
| Block Looping | ||
| Block Randomizer | ||
| Carry-forward Responses | ||
| Column Randomization | ||
| Custom Scripting | ||
| Custom Variable Mapping | ||
| Custom Variables | ||
| Display Logic | ||
| Distributed Logic Quotas | ||
| Email Validation |
Mobile (6 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Device Audit | ||
| Device Theme | ||
| Kiosk Mode | ||
| Mobile App | ||
| Mobile Optimization | ||
| Offline Surveys |
Organization (1 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Folder Organization |
Personalization (0 vs 2)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Default Answers and Pre-population | ||
| Piping and Variables |
Polls (1 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| LivePolls |
Professional Services (0 vs 1)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Managed Services |
Question Types (29 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Budget Scale | ||
| Card Sorting | ||
| Conjoint Analysis | ||
| Constant Sum | ||
| Contact Information | ||
| Date and Time | ||
| Drag and Drop | ||
| Dropdown Questions | ||
| Flex Matrix | ||
| Gabor-Granger | ||
| Heatmap Question | ||
| Homunculus | ||
| Hotspot Question | ||
| Image Choice | ||
| Image Rating |
Reporting (11 vs 8)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Advanced Chart Types | ||
| Automated Reporting | ||
| Chart Customization | ||
| Customizable Report Theme | ||
| Dashboards | ||
| Data Export | ||
| Export Functionality | ||
| Export to SPSS | ||
| FTP Report Scheduler | ||
| PDF Export | ||
| Participant Statistics | ||
| PowerPoint Export | ||
| Print Responses | ||
| Real-time Dashboard | ||
| Real-time Reports |
Research (1 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Focus Group Surveys |
Respondents (5 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Audience Panel | ||
| Create Custom Panel | ||
| Respondent Recruitment | ||
| Respondent Rewards | ||
| Survey Panel Integration |
Security (9 vs 11)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Age Gating | ||
| BOT Protection | ||
| Custom Password Policies | ||
| DES Encrypted Custom Variables | ||
| HMAC-SHA1 Authentication | ||
| IP Blocking and Geo-Restriction | ||
| Password Protected Surveys | ||
| Prevent Search Engine Indexing | ||
| Respondent Anonymity | ||
| SAML Integration | ||
| SCIM User Provisioning | ||
| SSL/TLS Encryption | ||
| SSO (Single Sign On) | ||
| SSO Login | ||
| Survey Password Protection |
Services (1 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Project Management Services |
Support (3 vs 5)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| 24/7 Support | ||
| Customer Success Manager | ||
| Dedicated Customer Success Manager | ||
| Dedicated Support Manager | ||
| Live Chat Support | ||
| Phone Support | ||
| Support Tickets | ||
| Training Sessions |
Templates (2 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| 250+ Survey Templates | ||
| Question Library |
UX (5 vs 0)
| Feature | QuestionPro | SmartSurvey |
|---|---|---|
| Auto Advance | ||
| Customizable Thank You Page | ||
| Save and Continue | ||
| Survey Completion Redirect | ||
| Survey Progress Bar |
Unique Features
Only in QuestionPro (178)
QuestionPro AI
AskWhy
Conjoint Analysis
Correlation Analysis
Crosstab Analysis
Data Weighting and Balancing
Digsite
Dropout Analysis
GAP Analysis
Geocoding
Grouping Analysis
Heatmap Analysis
InstantAnswers
Max-Diff Analysis
Multi-level Filtering
Survey Comparison
Text Tagging
Word Cloud
Audience Insights
Email Action Alerts
+ 158 more unique features
Only in SmartSurvey (95)
WCAG 2.2 AA Accessibility
AI-Powered Survey Creation
SmartAssist
Advanced Individual Response Analysis
Basic Statistics
Cross Tabulation
Data Filtering
Individual Response Analysis
Open-text Analysis
Reputation Management
Text Analysis and Word Clouds
Thematic Analysis
Conditional Email Triggers
Scheduled Exports
Case Management
Multi-user Accounts
Multiple Admins
Shared Branded Assets
Shared Templates
Survey Sharing
+ 75 more unique features
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