Qualtrics vs Salesforce Service Cloud
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Qualtrics offers more features (48 vs 0) and more integrations (27 vs 0). Starting price: Qualtrics at $1500/mo vs Salesforce Service Cloud at Contact Sales. Qualtrics has 48 unique features while Salesforce Service Cloud has 0 unique features, with 0 features in common.
| Qualtrics | Salesforce Service Cloud | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 0 |
| AI-Powered Features | 5 | 0 |
| Starting Price | $1500/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 27 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 74% | 10% |
Feature Comparison by Category
Analytics (16 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Response Analysis | ||
| Sentiment Analysis | ||
| Statistical Analysis |
Automation (3 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Real-Time Alerts |
Core (14 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| White Label Surveys |
Data (3 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Quality (1 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| Duplicate Detection |
Integration (3 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| Website Feedback |
Modules (4 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Security (3 vs 0)
| Feature | Qualtrics | Salesforce Service Cloud |
|---|---|---|
| Anonymous Responses | ||
| Data Security and Compliance | ||
| User Permissions and Roles |
Unique Features
Only in Qualtrics (48)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
+ 28 more unique features
Only in Salesforce Service Cloud (0)
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