Pure Chat vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Pure Chat offers fewer features (28 vs 74) and fewer integrations (1 vs 8). Starting price: Pure Chat at $49/mo vs Lime Connect at $130/mo. Pure Chat has 28 unique features while Lime Connect has 74 unique features, with 0 features in common.
| Pure Chat | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 28 | 74 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $49/mo | $130/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 1 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI Assistance (0 vs 1)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (4 vs 6)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Realtime Analytics | ||
| Visitor Tracking |
Automation (1 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Trigger-Based Actions and Alerts |
CRM (0 vs 1)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Contact Details |
Collaboration (1 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| File Transfer |
Communication (0 vs 6)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Core (1 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Live Chat Widget |
Customization (3 vs 14)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Advanced Widget Customization | ||
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Chat Widget Customization | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Customize Chat Widget with Images | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links |
Forms (2 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (2 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Information (1 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Show Your Location |
Integration (2 vs 9)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Engagement Hub | ||
| Full API Access | ||
| Integrations | ||
| JSON API | ||
| Messenger API |
Live Chat (0 vs 2)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Management (2 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Marketing (0 vs 3)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (2 vs 1)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Mobile App | ||
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (2 vs 1)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Chat Notifications | ||
| Operator Notifications | ||
| SMS Notifications |
Organization (0 vs 1)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (1 vs 2)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Canned Responses | ||
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (2 vs 3)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSL Security | ||
| SSO (Single Sign-On) | ||
| Security Roles |
Social Media (1 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Show Twitter Feed |
Support (0 vs 5)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Visitor Intelligence (1 vs 0)
| Feature | Pure Chat | Lime Connect |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in Pure Chat (28)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Visitor Tracking
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Advanced Widget Customization
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Unlimited Chat History
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
+ 8 more unique features
Only in Lime Connect (74)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 54 more unique features
Want to build your own alternative to Pure Chat or Lime Connect?
Analyze it with Reap