Preferred Patron vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Preferred Patron offers fewer features (47 vs 57) and fewer integrations (4 vs 19). Starting price: Preferred Patron at $29/mo vs Retently at $49/mo. Preferred Patron has 46 unique features while Retently has 56 unique features, with 1 features in common.
| Preferred Patron | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 47 | 57 |
| AI-Powered Features | 1 | 3 |
| Starting Price | $29/mo | $49/mo |
| Pricing Tiers | 10 | 3 |
| Integrations | 4 | 19 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| AI Message Assistant |
Analytics & Reporting (5 vs 13)
| Feature | Preferred Patron | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Metrics & KPIs | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Customer Segmentation | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Analytics | ||
| Real-Time Insights | ||
| Regional Rollups |
Automation (4 vs 7)
| Feature | Preferred Patron | Retently |
|---|---|---|
| AutoPilot Operation | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Email Marketing Automation | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Promotion Automation | ||
| SMS Marketing Automation | ||
| Survey Reminders | ||
| Webhook Events |
CRM (1 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| CRM with Segmentation |
Data Management (0 vs 5)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Ecommerce (2 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Online & Mobile Ordering | ||
| Online Gift Card Sales |
Engagement (1 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Gamification |
Feedback Management (0 vs 2)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Hardware (1 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Kiosk Device |
Implementation (0 vs 1)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (4 vs 1)
| Feature | Preferred Patron | Retently |
|---|---|---|
| API for Distributed Mobile Apps | ||
| Import/Export Tools | ||
| REST API | ||
| Webhooks |
Marketing (7 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Advanced Behavioral Marketing | ||
| Advanced Email Designer | ||
| Brand-Safe Templates | ||
| Marketing Packages | ||
| Product/SKU Level Marketing | ||
| Review Collection & Hosting | ||
| Targeted Offers |
Member Access (5 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| In-App Redemptions | ||
| Kiosk Application | ||
| Mobile App (iOS & Android) | ||
| Mobile Web Portal | ||
| Preference Management |
Notifications (0 vs 1)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Email & Slack Alerts |
Operations (3 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Multi-Location Support | ||
| Multitenancy Capability | ||
| Roles & Permissions |
Rewards (8 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Cash-Back Incentives | ||
| Digital Stamp Cards | ||
| Gift Card Programs | ||
| Instant Deals | ||
| Instant Download Rewards | ||
| Points-Based Rewards | ||
| Tiered Loyalty Programs | ||
| Virtual/E-Gift Card Delivery |
Security (1 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Data Governance |
Services (3 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Account Setup by Experts | ||
| Rollout/Success Services | ||
| Software Customization |
Support (1 vs 0)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Priority Support |
Survey Channels (0 vs 7)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Preferred Patron | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Preferred Patron | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Preferred Patron (46)
AI Message Assistant
Advanced Metrics & KPIs
Customer Segmentation
Real-Time Analytics
Regional Rollups
Visual Dashboard
AutoPilot Operation
Email Marketing Automation
Promotion Automation
SMS Marketing Automation
CRM with Segmentation
Online & Mobile Ordering
Online Gift Card Sales
Gamification
Kiosk Device
API for Distributed Mobile Apps
Import/Export Tools
Webhooks
Advanced Behavioral Marketing
Advanced Email Designer
+ 26 more unique features
Only in Retently (56)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 36 more unique features
View Preferred Patron details View Retently details Preferred Patron alternatives Retently alternatives
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