Planhat vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Planhat offers fewer features (42 vs 72) and more integrations (27 vs 25). Starting price: Planhat at $599/mo vs Zonka Feedback at Contact Sales. Planhat has 40 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Planhat | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 72 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $599/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 27 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 10 | |
| Data Quality | 71% | 100% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Behavioral Insights | ||
| Churn Prediction |
AI Analytics (0 vs 6)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Admin (2 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Multi-workspace Support | ||
| Role-based Access |
Alerts (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Automated Alerts |
Analytics (8 vs 5)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Benchmark Reporting | ||
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Customer Health Scoring | ||
| Customer Segments | ||
| Forecasting | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Reporting & Dashboards | ||
| Revenue Intelligence | ||
| Support Feedback Analytics | ||
| Team Analytics | ||
| Usage Analytics |
Automation (3 vs 3)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Approval Workflows | ||
| Automation Rules | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Playbooks & Workflows | ||
| Task Management |
CRM (2 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Customer Timeline | ||
| Relationship Mapping |
CX Metrics (0 vs 3)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Calendar (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Calendar & Scheduling |
Collaboration (2 vs 3)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Activity Feed | ||
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (1 vs 2)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Multi-threaded Conversations | ||
| Social Media Sharing |
Content (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Document Management |
Customization (1 vs 2)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Fields | ||
| Custom Setup & Taxonomy |
Dashboard (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Account Health Dashboard |
Data (4 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Bulk Operations | ||
| Customer Attributes | ||
| Data Enrichment | ||
| Export & Compliance |
Data Management (0 vs 1)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Engagement (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Customer Portal |
Feedback (3 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Customer Surveys | ||
| NPS & Surveys | ||
| Voice of Customer |
Feedback Collection (0 vs 3)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (1 vs 1)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| API & Webhooks | ||
| API Access & Webhooks |
Intelligence (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Competitive Intelligence |
Marketing (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Email Campaigns |
Mobile (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Planning (2 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Customer Success Plans | ||
| Goal Tracking |
Productivity (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Task Management |
Reporting (0 vs 11)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Sales (1 vs 0)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Opportunity Management |
Security (1 vs 3)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control | ||
| SSO & Security |
Survey Distribution (0 vs 8)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Planhat | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Unique Features
Only in Planhat (40)
Multi-workspace Support
Role-based Access
Behavioral Insights
Churn Prediction
Automated Alerts
Benchmark Reporting
Customer Health Scoring
Customer Segments
Forecasting
Reporting & Dashboards
Revenue Intelligence
Team Analytics
Usage Analytics
Approval Workflows
Automation Rules
Playbooks & Workflows
Calendar & Scheduling
Activity Feed
Multi-threaded Conversations
Document Management
+ 20 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Collaborative Inbox
Internal Notes
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
CES Survey
+ 50 more unique features
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