Planhat vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Planhat offers fewer features (42 vs 52) and more integrations (27 vs 5). Starting price: Planhat at $599/mo vs Trustpilot Business at $339/mo. Planhat has 42 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Planhat | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 52 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $599/mo | $339/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 27 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (2 vs 2)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Behavioral Insights | ||
| Churn Prediction | ||
| Review Highlights |
Admin (2 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Multi-workspace Support | ||
| Role-based Access |
Admin & Security (0 vs 1)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Alerts (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Automated Alerts |
Analytics (8 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Benchmark Reporting | ||
| Customer Health Scoring | ||
| Customer Segments | ||
| Forecasting | ||
| Reporting & Dashboards | ||
| Revenue Intelligence | ||
| Team Analytics | ||
| Usage Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (3 vs 3)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Approval Workflows | ||
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Automation Rules | ||
| Playbooks & Workflows | ||
| Review Collection |
CRM (2 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Customer Timeline | ||
| Relationship Mapping |
Calendar (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Calendar & Scheduling |
Collaboration (2 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Multi-threaded Conversations |
Content (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Document Management |
Customization (1 vs 4)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Custom Fields | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Dashboard (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Account Health Dashboard |
Data (4 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Bulk Operations | ||
| Customer Attributes | ||
| Data Enrichment | ||
| Export & Compliance |
Data Management (0 vs 1)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Export Service Reviews |
Engagement (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Customer Portal |
Feedback (3 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Customer Surveys | ||
| NPS & Surveys | ||
| Voice of Customer |
Feedback Management (0 vs 3)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (1 vs 5)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| API & Webhooks | ||
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Intelligence (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Competitive Intelligence |
Marketing (1 vs 12)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Campaigns | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Mobile (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Planning (2 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Customer Success Plans | ||
| Goal Tracking |
Productivity (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Task Management |
Review Management (0 vs 2)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Review SEO |
Sales (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Opportunity Management |
Security (1 vs 0)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| SSO & Security |
Support (0 vs 3)
| Feature | Planhat | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Unique Features
Only in Planhat (42)
Multi-workspace Support
Role-based Access
Behavioral Insights
Churn Prediction
Automated Alerts
Benchmark Reporting
Customer Health Scoring
Customer Segments
Forecasting
Reporting & Dashboards
Revenue Intelligence
Team Analytics
Usage Analytics
Approval Workflows
Automation Rules
Playbooks & Workflows
Calendar & Scheduling
Activity Feed
Team Collaboration
Multi-threaded Conversations
+ 22 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
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