Planhat vs Simplesat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Planhat offers fewer features (42 vs 79) and more integrations (27 vs 16). Starting price: Planhat at $599/mo vs Simplesat at $119/mo. Planhat has 42 unique features while Simplesat has 79 unique features, with 0 features in common.
| Planhat | Simplesat | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 79 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $599/mo | $119/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 27 | 16 |
| Shared Features | 0 | |
| Shared Integrations | 6 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Behavioral Insights | ||
| Churn Prediction |
AI Features (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (0 vs 1)
| Feature | Planhat | Simplesat |
|---|---|---|
| Multi-Brand Support |
Admin (2 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Multi-workspace Support | ||
| Role-based Access |
Alerts (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Automated Alerts |
Analytics (8 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Benchmark Reporting | ||
| Customer Health Scoring | ||
| Customer Segments | ||
| Forecasting | ||
| Reporting & Dashboards | ||
| Revenue Intelligence | ||
| Team Analytics | ||
| Usage Analytics |
Automation (3 vs 1)
| Feature | Planhat | Simplesat |
|---|---|---|
| Approval Workflows | ||
| Automated Follow-Up Reminders | ||
| Automation Rules | ||
| Playbooks & Workflows |
Billing (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
CRM (2 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Customer Timeline | ||
| Relationship Mapping |
Calendar (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Calendar & Scheduling |
Collaboration (2 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Multi-threaded Conversations |
Compliance (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Content (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Document Management |
Customer Management (0 vs 1)
| Feature | Planhat | Simplesat |
|---|---|---|
| Customer Management |
Customization (1 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| Custom Fields | ||
| Survey Branding | ||
| Survey URL Customization |
Dashboard (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Account Health Dashboard |
Data (4 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Bulk Operations | ||
| Customer Attributes | ||
| Data Enrichment | ||
| Export & Compliance |
Data Management (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export |
Delivery Methods (0 vs 4)
| Feature | Planhat | Simplesat |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Email Features (0 vs 3)
| Feature | Planhat | Simplesat |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Engagement (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Customer Portal |
Features (0 vs 1)
| Feature | Planhat | Simplesat |
|---|---|---|
| Dynamic Placeholders |
Feedback (3 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Customer Surveys | ||
| NPS & Surveys | ||
| Voice of Customer |
Feedback Management (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| Feedback Tags | ||
| Private Notes |
Integration (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| API & Webhooks |
Integrations (0 vs 14)
| Feature | Planhat | Simplesat |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Intelligence (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Competitive Intelligence |
Limits (0 vs 1)
| Feature | Planhat | Simplesat |
|---|---|---|
| Monthly Email Send Limit |
Localization (0 vs 1)
| Feature | Planhat | Simplesat |
|---|---|---|
| Multi-Language Support |
Marketing (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Email Campaigns |
Mobile (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Mobile App |
Notifications (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| Instant Email Notifications | ||
| Summary Emails |
Planning (2 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Customer Success Plans | ||
| Goal Tracking |
Productivity (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Task Management |
Reporting (0 vs 10)
| Feature | Planhat | Simplesat |
|---|---|---|
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Feedback Details View | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Response Rate Reporting | ||
| Saved Filters and Views | ||
| Survey Dashboards |
Review Generation (0 vs 2)
| Feature | Planhat | Simplesat |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Sales (1 vs 0)
| Feature | Planhat | Simplesat |
|---|---|---|
| Opportunity Management |
Security (1 vs 8)
| Feature | Planhat | Simplesat |
|---|---|---|
| Custom Roles | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| SIEM Activity Stream | ||
| SSO & Security | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Support (0 vs 6)
| Feature | Planhat | Simplesat |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support |
Survey Customization (0 vs 1)
| Feature | Planhat | Simplesat |
|---|---|---|
| Customizable Surveys |
Survey Features (0 vs 3)
| Feature | Planhat | Simplesat |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (0 vs 3)
| Feature | Planhat | Simplesat |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Testimonials (0 vs 3)
| Feature | Planhat | Simplesat |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Unique Features
Only in Planhat (42)
Multi-workspace Support
Role-based Access
Behavioral Insights
Churn Prediction
Automated Alerts
Benchmark Reporting
Customer Health Scoring
Customer Segments
Forecasting
Reporting & Dashboards
Revenue Intelligence
Team Analytics
Usage Analytics
Approval Workflows
Automation Rules
Playbooks & Workflows
Calendar & Scheduling
Activity Feed
Team Collaboration
Multi-threaded Conversations
+ 22 more unique features
Only in Simplesat (79)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 59 more unique features
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