Planhat vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Planhat offers fewer features (42 vs 57) and more integrations (27 vs 19). Starting price: Planhat at $599/mo vs Retently at $49/mo. Planhat has 42 unique features while Retently has 57 unique features, with 0 features in common.
| Planhat | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 57 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $599/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 27 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 8 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Behavioral Insights | ||
| Churn Prediction |
Admin (2 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Multi-workspace Support | ||
| Role-based Access |
Alerts (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Automated Alerts |
Analytics (8 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Benchmark Reporting | ||
| Customer Health Scoring | ||
| Customer Segments | ||
| Forecasting | ||
| Reporting & Dashboards | ||
| Revenue Intelligence | ||
| Team Analytics | ||
| Usage Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Planhat | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (3 vs 7)
| Feature | Planhat | Retently |
|---|---|---|
| Approval Workflows | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Automation Rules | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Playbooks & Workflows | ||
| Survey Reminders | ||
| Webhook Events |
CRM (2 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Customer Timeline | ||
| Relationship Mapping |
Calendar (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Calendar & Scheduling |
Collaboration (2 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Multi-threaded Conversations |
Content (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Document Management |
Customization (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Custom Fields |
Dashboard (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Account Health Dashboard |
Data (4 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Bulk Operations | ||
| Customer Attributes | ||
| Data Enrichment | ||
| Export & Compliance |
Data Management (0 vs 5)
| Feature | Planhat | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Customer Portal |
Feedback (3 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Customer Surveys | ||
| NPS & Surveys | ||
| Voice of Customer |
Feedback Management (0 vs 2)
| Feature | Planhat | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Planhat | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 1)
| Feature | Planhat | Retently |
|---|---|---|
| API & Webhooks | ||
| REST API |
Intelligence (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Competitive Intelligence |
Marketing (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Email Campaigns |
Mobile (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Planhat | Retently |
|---|---|---|
| Email & Slack Alerts |
Planning (2 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Customer Success Plans | ||
| Goal Tracking |
Productivity (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Task Management |
Sales (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| Opportunity Management |
Security (1 vs 0)
| Feature | Planhat | Retently |
|---|---|---|
| SSO & Security |
Survey Channels (0 vs 7)
| Feature | Planhat | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Planhat | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Planhat | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Planhat | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Planhat | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Planhat (42)
Multi-workspace Support
Role-based Access
Behavioral Insights
Churn Prediction
Automated Alerts
Benchmark Reporting
Customer Health Scoring
Customer Segments
Forecasting
Reporting & Dashboards
Revenue Intelligence
Team Analytics
Usage Analytics
Approval Workflows
Automation Rules
Playbooks & Workflows
Calendar & Scheduling
Activity Feed
Team Collaboration
Multi-threaded Conversations
+ 22 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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