Planhat vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Planhat offers fewer features (42 vs 48) and fewer integrations (27 vs 28). Starting price: Planhat at $599/mo vs Reputation.com at $99/mo. Planhat has 41 unique features while Reputation.com has 47 unique features, with 1 features in common.
| Planhat | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 48 |
| AI-Powered Features | 10 | 15 |
| Starting Price | $599/mo | $99/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 27 | 28 |
| Shared Features | 1 | |
| Shared Integrations | 11 | |
| Data Quality | 71% | 74% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Behavioral Insights | ||
| Churn Prediction |
AI Tools (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Mobile App |
Admin (2 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Multi-workspace Support | ||
| Role-based Access |
Alerts (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Automated Alerts |
Analytics (8 vs 10)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Benchmark Reporting | ||
| Custom Reputation Score | ||
| Customer Health Scoring | ||
| Customer Segments | ||
| Forecasting | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Performance Benchmarking | ||
| Rating Distribution Analytics | ||
| Reporting & Dashboards | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics | ||
| Revenue Intelligence | ||
| Review Analytics & Reports |
Automation (3 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Approval Workflows | ||
| Automation Rules | ||
| Playbooks & Workflows | ||
| Scheduled Post Publishing |
CRM (2 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Customer Timeline | ||
| Relationship Mapping |
Calendar (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Calendar & Scheduling |
Collaboration (2 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Multi-threaded Conversations |
Competitive Intelligence (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Content (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Document Management |
Content Management (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Customization (1 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Custom Fields | ||
| Customizable Branding |
Dashboard (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Account Health Dashboard |
Data (4 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Bulk Operations | ||
| Customer Attributes | ||
| Data Enrichment | ||
| Export & Compliance |
Data Management (0 vs 2)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Bulk Review Import | ||
| Data Export & Download |
E-commerce (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Amazon Review Management |
Engagement (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Customer Portal |
Feedback (3 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Customer Feedback Loop | ||
| Customer Surveys | ||
| NPS & Surveys | ||
| Voice of Customer |
Integration (1 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| API & Webhooks | ||
| API Access |
Integrations (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Yelp Integration |
Intelligence (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Competitive Intelligence |
Localization (0 vs 2)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (1 vs 2)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Email Campaigns | ||
| Reputation Badge |
Mobile (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Mobile App |
Monitoring (0 vs 3)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Planning (2 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Customer Success Plans | ||
| Goal Tracking |
Productivity (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Task Management |
Reporting (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Scheduled Reporting |
Review Generation (0 vs 2)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Sales (1 vs 0)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Opportunity Management |
Search Optimization (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (1 vs 2)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Enterprise SSO | ||
| Role-Based Access Control | ||
| SSO & Security |
Social Media (0 vs 2)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Team Management (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Planhat | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Planhat (41)
Multi-workspace Support
Role-based Access
Behavioral Insights
Churn Prediction
Automated Alerts
Benchmark Reporting
Customer Health Scoring
Customer Segments
Forecasting
Reporting & Dashboards
Revenue Intelligence
Team Analytics
Usage Analytics
Approval Workflows
Automation Rules
Playbooks & Workflows
Calendar & Scheduling
Activity Feed
Team Collaboration
Multi-threaded Conversations
+ 21 more unique features
Only in Reputation.com (47)
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Sentiment Analysis
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
+ 27 more unique features
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