Planhat vs Qualtrics
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Planhat offers fewer features (42 vs 48). Starting price: Planhat at $599/mo vs Qualtrics at $1500/mo. Planhat has 42 unique features while Qualtrics has 48 unique features, with 0 features in common.
| Planhat | Qualtrics | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 48 |
| AI-Powered Features | 10 | 5 |
| Starting Price | $599/mo | $1500/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 27 | 27 |
| Shared Features | 0 | |
| Shared Integrations | 16 | |
| Data Quality | 71% | 74% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Behavioral Insights | ||
| Churn Prediction |
Admin (2 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Multi-workspace Support | ||
| Role-based Access |
Alerts (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Automated Alerts |
Analytics (8 vs 16)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmark Reporting | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Customer Health Scoring | ||
| Customer Segments | ||
| Data Export | ||
| Forecasting | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking |
Automation (3 vs 3)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Action Planning | ||
| Approval Workflows | ||
| Automated Workflows | ||
| Automation Rules | ||
| Playbooks & Workflows | ||
| Real-Time Alerts |
CRM (2 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Customer Timeline | ||
| Relationship Mapping |
Calendar (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Calendar & Scheduling |
Collaboration (2 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Multi-threaded Conversations |
Content (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Document Management |
Core (0 vs 14)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 1)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Custom Fields | ||
| White Label Surveys |
Dashboard (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Account Health Dashboard |
Data (4 vs 3)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Bulk Operations | ||
| Customer Attributes | ||
| Data Enrichment | ||
| Export & Compliance | ||
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Quality (0 vs 1)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Duplicate Detection |
Engagement (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Customer Portal |
Feedback (3 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Customer Surveys | ||
| NPS & Surveys | ||
| Voice of Customer |
Integration (1 vs 3)
| Feature | Planhat | Qualtrics |
|---|---|---|
| API & Webhooks | ||
| API Access | ||
| Mobile App Feedback | ||
| Website Feedback |
Intelligence (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Competitive Intelligence |
Marketing (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Email Campaigns |
Mobile (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Mobile App |
Modules (0 vs 4)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Planning (2 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Customer Success Plans | ||
| Goal Tracking |
Productivity (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Task Management |
Sales (1 vs 0)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Opportunity Management |
Security (1 vs 3)
| Feature | Planhat | Qualtrics |
|---|---|---|
| Anonymous Responses | ||
| Data Security and Compliance | ||
| SSO & Security | ||
| User Permissions and Roles |
Unique Features
Only in Planhat (42)
Multi-workspace Support
Role-based Access
Behavioral Insights
Churn Prediction
Automated Alerts
Benchmark Reporting
Customer Health Scoring
Customer Segments
Forecasting
Reporting & Dashboards
Revenue Intelligence
Team Analytics
Usage Analytics
Approval Workflows
Automation Rules
Playbooks & Workflows
Calendar & Scheduling
Activity Feed
Team Collaboration
Multi-threaded Conversations
+ 22 more unique features
Only in Qualtrics (48)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
+ 28 more unique features
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