Phone.com vs RingCentral
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Phone.com offers fewer features (59 vs 112) and fewer integrations (5 vs 10). Starting price: Phone.com at $18/mo vs RingCentral at Contact Sales. Phone.com has 53 unique features while RingCentral has 106 unique features, with 6 features in common.
| Phone.com | RingCentral | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 59 | 112 |
| AI-Powered Features | 5 | 8 |
| Starting Price | $18/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 5 | 10 |
| Shared Features | 6 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 75% |
Feature Comparison by Category
AI (1 vs 5)
| Feature | Phone.com | RingCentral |
|---|---|---|
| AI-Connect | ||
| Call highlights | ||
| Call summaries | ||
| Meeting insights | ||
| Robocall mitigation and spam blocking | ||
| Sentiment analysis |
Accessibility (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Mobile & Web Apps |
Account Management (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Address Book | ||
| My.Phone.Com |
Administration (0 vs 6)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Call queues | ||
| Cloud Private Branch Exchange (PBX) | ||
| Dial-by-name directory | ||
| Greetings | ||
| Multi-level Interactive Voice Response (IVR) or Auto-attendant | ||
| Music on hold |
Analytics (0 vs 5)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Adoption analytics | ||
| Business analytics | ||
| Business analytics APIs | ||
| Live call queue monitoring | ||
| Quality of service analytics for IT professionals |
Audio (0 vs 1)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Background noise reduction |
Branding (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Custom Phone Number |
Call Management (16 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Call Blocking | ||
| Call Forwarding | ||
| Call Handling Rules | ||
| Call Recording | ||
| Call Routing | ||
| Call Screening | ||
| Call Transfer | ||
| Call Waiting | ||
| Caller ID | ||
| Dial-by-Name Directory | ||
| Do Not Disturb | ||
| Follow Me | ||
| Menus | ||
| Queues | ||
| Schedules |
Communication (9 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Audio Conferencing | ||
| Business SMS | ||
| Conference Calling | ||
| Fax Reception | ||
| Fax-from-Phone | ||
| International Calling | ||
| Video Conferencing | ||
| Voicemail | ||
| Voicemail to Email |
Compliance (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| HIPAA Compliance | ||
| SOC 2 Compliance |
Core (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Business Phone Number | ||
| Call, Text, Video, and Voicemail |
Customization (3 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Greetings | ||
| Hold Music | ||
| Text-to-Greeting |
Fax (0 vs 9)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Advanced fax spam blocking | ||
| Custom fax cover pages | ||
| Email-to-fax | ||
| Fax scheduling | ||
| Group faxing capability | ||
| Instant fax alerts | ||
| Print incoming faxes automatically | ||
| Print-to-fax | ||
| Scan-to-fax |
Guarantee (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| 30-Day Money-Back Guarantee |
Hardware (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Analog Phone Support | ||
| IP Phone Connection |
Integration (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Application Integration | ||
| Click-to-Call |
Messaging (0 vs 1)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Unified inbox |
Mobility (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| ProSIM |
Notifications (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Call Notifications |
Phone (0 vs 27)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Answering rules | ||
| Automatic call recording | ||
| Bridge call appearance (open beta) | ||
| Call delegation | ||
| Call flip | ||
| Call forwarding | ||
| Call from computer softphone | ||
| Call park | ||
| Call screening | ||
| Caller ID | ||
| Deskphone accessories and devices | ||
| Extensions | ||
| Heads-up display | ||
| Hot desking | ||
| IVR Editor |
Phone Numbers (5 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Global Numbers | ||
| International Phone Numbers | ||
| Local Phone Numbers | ||
| Toll-Free Numbers | ||
| Vanity Numbers |
Premium Services (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Live Answer-Connect |
Productivity (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Video Meeting Transcription | ||
| Voicemail Transcription |
Push to Talk (0 vs 2)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Auto-play | ||
| Push to Talk |
Quality (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| HD Voice |
Reporting (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Call Analytics | ||
| Call Logs |
Rooms (0 vs 6)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Join 3rd party meetings | ||
| Mobile to room switch | ||
| Phone as personal controller | ||
| Proximity share | ||
| Rooms as a softphone | ||
| Voice commands to start a meeting |
SMS (0 vs 9)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Advanced search function | ||
| Business SMS | ||
| Enhanced SMS deliverability | ||
| Group SMS/MMS | ||
| SMS Automations | ||
| SMS Messages sync | ||
| SMS integrations | ||
| Send more than plain text | ||
| Unified phone number |
Safety (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| E911 Service |
Security (0 vs 7)
| Feature | Phone.com | RingCentral |
|---|---|---|
| 99.999% SLA uptime | ||
| Advanced call and fax blocking settings | ||
| Emergency response locations for 911 calls | ||
| Mobile Application Management for BYOD | ||
| RingOut and Number Masking | ||
| Single Sign On | ||
| TLS encryption / SRTP secure voice |
Setup (1 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Number Porting |
Support (2 vs 0)
| Feature | Phone.com | RingCentral |
|---|---|---|
| 24/7 Support | ||
| Expert Support |
Team Messaging (0 vs 15)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Add-Ins | ||
| Admin management | ||
| Calendar integrations | ||
| Customizable tabs | ||
| Device interoperability | ||
| File sharing | ||
| Group communication | ||
| Image pins and comments | ||
| Multi-channel participation | ||
| Notes | ||
| Personal folders | ||
| Presence status | ||
| Resource Center | ||
| Secure management | ||
| Task creation and management |
Video (0 vs 10)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Breakout rooms | ||
| Browser join | ||
| Collaborative notes | ||
| Device switch between mobile and desktop | ||
| Digital whiteboarding | ||
| Dynamic end-to-end encryption | ||
| Live transcription (AI) | ||
| Remote Desktop Control | ||
| Share camera view on mobile | ||
| Team huddle |
Webinar (0 vs 9)
| Feature | Phone.com | RingCentral |
|---|---|---|
| Backstage prep & debrief sessions | ||
| Branded registration pages and emails | ||
| Configure automated emails | ||
| Join from anywhere | ||
| Marketing integrations | ||
| Polls | ||
| Q&A | ||
| Schedule, manage and run from the RingCentral app | ||
| Webinar host panel & QoS Analytics |
Unique Features
Only in Phone.com (53)
Mobile & Web Apps
Address Book
My.Phone.Com
AI-Connect
Custom Phone Number
Call Blocking
Call Handling Rules
Call Recording
Call Routing
Call Transfer
Call Waiting
Do Not Disturb
Follow Me
Menus
Queues
Schedules
Voice Tagging
Audio Conferencing
Conference Calling
Fax Reception
+ 33 more unique features
Only in RingCentral (106)
Call queues
Cloud Private Branch Exchange (PBX)
Multi-level Interactive Voice Response (IVR) or Auto-attendant
Music on hold
Call highlights
Call summaries
Meeting insights
Robocall mitigation and spam blocking
Sentiment analysis
Adoption analytics
Business analytics
Business analytics APIs
Live call queue monitoring
Quality of service analytics for IT professionals
Background noise reduction
Advanced fax spam blocking
Custom fax cover pages
Email-to-fax
Fax scheduling
Group faxing capability
+ 86 more unique features
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