Perkville vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Perkville offers fewer features (13 vs 72) and more integrations (30 vs 25). Both start at Contact Sales. Perkville has 13 unique features while Zonka Feedback has 72 unique features, with 0 features in common.
| Perkville | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 13 | 72 |
| AI-Powered Features | 0 | 6 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 0 | 3 |
| Integrations | 30 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 4 | |
| Data Quality | 50% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (0 vs 5)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Automation (1 vs 3)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Automated Rewards Processing | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Core Loyalty (1 vs 0)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Points System |
Customization (2 vs 2)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Branded Loyalty Program | ||
| Branding & Themes | ||
| Custom Reward Definition | ||
| Custom Setup & Taxonomy |
Data Management (0 vs 1)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Design (1 vs 0)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Mobile Responsive Design |
Device Management (0 vs 1)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Engagement (2 vs 0)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Challenges | ||
| Promotions |
Feedback Collection (0 vs 3)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Response Filtering |
Gamification (1 vs 0)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Tier System |
Integration (0 vs 1)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Notifications (0 vs 1)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Referrals (4 vs 0)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Multiple Referrer Prevention | ||
| Referral Program | ||
| Referral Reward Expiration Windows | ||
| Social Referrals |
Reporting (1 vs 11)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Challenge Progress Reporting | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Security (0 vs 3)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control |
Survey Distribution (0 vs 8)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Perkville | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Unique Features
Only in Perkville (13)
Automated Rewards Processing
Points System
Branded Loyalty Program
Custom Reward Definition
Mobile Responsive Design
Challenges
Promotions
Tier System
Multiple Referrer Prevention
Referral Program
Referral Reward Expiration Windows
Social Referrals
Challenge Progress Reporting
Only in Zonka Feedback (72)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
+ 52 more unique features
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