NetX vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NetX offers more features (70 vs 48) and more integrations (16 vs 15). Both start at Contact Sales. NetX has 69 unique features while SolarWinds Service Desk has 47 unique features, with 1 features in common.
| NetX | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 70 | 48 |
| AI-Powered Features | 5 | 9 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 16 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (3 vs 8)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Artificial Intelligence | ||
| Assisted Response | ||
| Auto Categorization | ||
| Search AI | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Tag AI | ||
| Virtual Agent | ||
| Virtual Agent Premier |
API (4 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| API | ||
| DSS API | ||
| Developer Toolkit | ||
| Open API |
Access Control (2 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Dynamic User Access | ||
| Rights Management |
Administration (0 vs 2)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Custom Roles | ||
| Groups |
Asset Management (5 vs 7)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Asset Creation | ||
| Contract Management | ||
| Expiring Assets | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| In-Platform Editing | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting | ||
| Repurpose | ||
| Watermarking |
Asset Organization (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Galleries | ||
| Relationships | ||
| Views |
Audio (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Trim Audio |
Automation (2 vs 2)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| AutoTasks | ||
| Runbooks | ||
| Workflow Automation |
Branding (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Custom URL |
Change Management (0 vs 2)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (4 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Collaboration Tools | ||
| Live Collaboration | ||
| Review and Approval | ||
| Reviews | ||
| Share Collections |
Communication (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Configuration Management (0 vs 5)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core ITSM (0 vs 2)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Custom Fields and Forms |
Development (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Test/Dev Site |
File Management (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Asset Integrity | ||
| Duplicate Detection | ||
| Vast File Format |
Governance (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Download Justification |
Infrastructure (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Cloud & On-Premise |
Integration (4 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| API Access | ||
| CI HUB | ||
| Integrations | ||
| Project Management | ||
| Social Media |
Knowledge Management (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Internationalization |
Maintenance (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Metadata (12 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| CSV Import | ||
| Embedded Metadata | ||
| Embedded Metadata Sync | ||
| Facets | ||
| Grid Editor | ||
| Metadata History | ||
| Metadata Profiles | ||
| Metadata Sets | ||
| Metadata Tagging | ||
| Metadata Toolkit | ||
| Quick Edit | ||
| Search Facets |
Portals (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Branded Portals | ||
| Micro CMS | ||
| Personalized Portals |
Reporting (1 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Dashboards | ||
| Scheduled Reports |
Scalability (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Unlimited Requestors |
Search (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Advanced Search | ||
| Saved Search | ||
| Visual Search |
Security (1 vs 2)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Data Center Selection | ||
| Multi-Factor Authentication (MFA) | ||
| SSO |
Service Management (0 vs 4)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Sharing (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Links |
Storage (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Archive |
Support (1 vs 4)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support | ||
| Knowledge Base |
Sync (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Collection Sync | ||
| Data Source Sync | ||
| NetX I/O |
Upload (4 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Bulk Ingest | ||
| Fast Uploads | ||
| Metadata Uploads | ||
| Upload Asset Request Forms |
User Experience (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Service Portal |
Version Control (2 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Version Control | ||
| Versions |
Video (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Video | ||
| Video Clips | ||
| Video Speech Search |
Unique Features
Only in NetX (69)
Dynamic User Access
Rights Management
Artificial Intelligence
Search AI
Tag AI
API
Developer Toolkit
DSS API
Open API
Asset Creation
Expiring Assets
In-Platform Editing
Repurpose
Watermarking
Galleries
Relationships
Views
Trim Audio
AutoTasks
Workflow Automation
+ 49 more unique features
Only in SolarWinds Service Desk (47)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 27 more unique features
View NetX details View SolarWinds Service Desk details NetX alternatives SolarWinds Service Desk alternatives
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