NetX vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NetX offers more features (70 vs 24) and more integrations (16 vs 6). Starting price: NetX at Contact Sales vs SolarWinds Service Desk at $39/mo. NetX has 70 unique features while SolarWinds Service Desk has 24 unique features, with 0 features in common.
| NetX | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 70 | 24 |
| AI-Powered Features | 5 | 7 |
| Starting Price | Contact Sales | $39/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 16 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Artificial Intelligence | ||
| Search AI | ||
| Tag AI |
AI Automation (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
API (4 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| API | ||
| DSS API | ||
| Developer Toolkit | ||
| Open API |
Access Control (2 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Dynamic User Access | ||
| Rights Management |
Artificial Intelligence (0 vs 5)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (5 vs 4)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Asset Creation | ||
| Expiring Assets | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| In-Platform Editing | ||
| License Management | ||
| Network Discovery and Reporting | ||
| Repurpose | ||
| Watermarking |
Asset Organization (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Galleries | ||
| Relationships | ||
| Views |
Audio (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Trim Audio |
Automation (2 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| AutoTasks | ||
| Workflow Automation |
Branding (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Custom URL |
Change Management (0 vs 3)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (4 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Collaboration Tools | ||
| Live Collaboration | ||
| Review and Approval | ||
| Reviews | ||
| Share Collections |
Communication (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Configuration Management (0 vs 4)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Development (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Test/Dev Site |
File Management (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Asset Integrity | ||
| Duplicate Detection | ||
| Vast File Format |
Governance (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Download Justification |
Incident Management (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Incident Management |
Infrastructure (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Cloud & On-Premise |
Integration (4 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| CI HUB | ||
| Integrations | ||
| Project Management | ||
| Social Media |
Metadata (12 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| CSV Import | ||
| Embedded Metadata | ||
| Embedded Metadata Sync | ||
| Facets | ||
| Grid Editor | ||
| Metadata History | ||
| Metadata Profiles | ||
| Metadata Sets | ||
| Metadata Tagging | ||
| Metadata Toolkit | ||
| Quick Edit | ||
| Search Facets |
Portals (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Branded Portals | ||
| Micro CMS | ||
| Personalized Portals |
Reporting (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Dashboards |
Search (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Advanced Search | ||
| Saved Search | ||
| Visual Search |
Security (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| SSO |
Security & Privacy (0 vs 1)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Service Management (0 vs 3)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Sharing (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Links |
Storage (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Archive |
Support (1 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Sync (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Collection Sync | ||
| Data Source Sync | ||
| NetX I/O |
Upload (4 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Bulk Ingest | ||
| Fast Uploads | ||
| Metadata Uploads | ||
| Upload Asset Request Forms |
Version Control (2 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Version Control | ||
| Versions |
Video (3 vs 0)
| Feature | NetX | SolarWinds Service Desk |
|---|---|---|
| Video | ||
| Video Clips | ||
| Video Speech Search |
Unique Features
Only in NetX (70)
Dynamic User Access
Rights Management
Artificial Intelligence
Search AI
Tag AI
API
Developer Toolkit
DSS API
Open API
Asset Creation
Expiring Assets
In-Platform Editing
Repurpose
Watermarking
Galleries
Relationships
Views
Trim Audio
AutoTasks
Workflow Automation
+ 50 more unique features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
View NetX details View SolarWinds Service Desk details NetX alternatives SolarWinds Service Desk alternatives
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