Natero vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Natero offers fewer features (40 vs 57) and more integrations (27 vs 19). Starting price: Natero at $1500/mo vs Retently at $49/mo. Natero has 40 unique features while Retently has 57 unique features, with 0 features in common.
| Natero | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 40 | 57 |
| AI-Powered Features | 11 | 3 |
| Starting Price | $1500/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 27 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 9 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
Accessibility (1 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Mobile App |
Account Management (2 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Account Mapping | ||
| Territory Management |
Analytics (11 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Benchmarking | ||
| Cohort Analysis | ||
| Custom Scoring Models | ||
| Customer Journey Mapping | ||
| Customer Segmentation | ||
| Health Scoring | ||
| Multi-touch Attribution | ||
| Predictive Analytics | ||
| Product Usage Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Natero | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (1 vs 7)
| Feature | Natero | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Automated Workflows | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Collaboration (1 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Collaboration Tools |
Communication (1 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Email Campaign Management |
Compliance (2 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Audit Logs | ||
| Data Governance |
Content Management (1 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Document Management |
Customization (1 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Custom Fields |
Data Management (0 vs 5)
| Feature | Natero | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (2 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Customer Timeline | ||
| Engagement Tracking |
Feedback (1 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| NPS Integration |
Feedback Management (0 vs 2)
| Feature | Natero | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Forecasting (3 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Churn Prediction | ||
| Forecasting Models | ||
| Renewal Forecasting |
Implementation (0 vs 1)
| Feature | Natero | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (3 vs 1)
| Feature | Natero | Retently |
|---|---|---|
| API Access | ||
| Calendar Sync | ||
| REST API | ||
| Support Ticket Integration |
Notifications (1 vs 1)
| Feature | Natero | Retently |
|---|---|---|
| Alerts and Notifications | ||
| Email & Slack Alerts |
Reporting (2 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Customer Health Scorecard | ||
| Scheduled Reports |
Revenue Optimization (2 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Expansion Opportunity Detection | ||
| Revenue Intelligence |
Security (2 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Advanced Permissions | ||
| Single Sign-On |
Survey Channels (0 vs 7)
| Feature | Natero | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Natero | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Natero | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Natero | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Natero | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Workflow (2 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Bulk Operations | ||
| Task Management |
Workflows (1 vs 0)
| Feature | Natero | Retently |
|---|---|---|
| Playbook Builder |
Unique Features
Only in Natero (40)
Mobile App
Account Mapping
Territory Management
Benchmarking
Cohort Analysis
Custom Scoring Models
Customer Journey Mapping
Customer Segmentation
Health Scoring
Multi-touch Attribution
Predictive Analytics
Product Usage Analytics
Reporting Dashboard
Sentiment Analysis
Automated Workflows
Collaboration Tools
Email Campaign Management
Audit Logs
Data Governance
Document Management
+ 20 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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