Mopinion vs Totango
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Mopinion offers more features (41 vs 40) and fewer integrations (6 vs 25). Starting price: Mopinion at $279/mo vs Totango at $3000/mo. Mopinion has 41 unique features while Totango has 40 unique features, with 0 features in common.
| Mopinion | Totango | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 40 |
| AI-Powered Features | 2 | 15 |
| Starting Price | $279/mo | $3000/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 6 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 80% | 70% |
Feature Comparison by Category
AI & Analytics (2 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
Account Management (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Account Mapping |
Alerts (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Real-time Alerts |
Analytics (0 vs 9)
| Feature | Mopinion | Totango |
|---|---|---|
| Account Segmentation | ||
| Churn Prediction | ||
| Cohort Analysis | ||
| Custom Metrics | ||
| Engagement Metrics | ||
| Health Scoring | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Usage Analytics |
Automation (1 vs 3)
| Feature | Mopinion | Totango |
|---|---|---|
| Automated Alerts and Tags | ||
| Customer Journeys | ||
| Playbooks | ||
| Workflows |
Collaboration & Automation (3 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Compliance (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Data Governance |
Compliance & Security (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Customer Engagement (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Multi-threading |
Customer Feedback (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Survey Tools |
Customer Insights (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Customer Voice |
Customer Portal (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| White-label Portal |
Customer View (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Customer Timeline |
Data Management (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Attribute Mapping |
Design & Branding (4 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Engagement (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Business Reviews |
Extensions (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Marketplace |
Feedback Collection (10 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback Forms | ||
| Email Campaign Feedback | ||
| Feedback Across All Channels | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection |
Implementation (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Easy Implementation |
Infrastructure (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Dedicated Domain |
Integration (0 vs 2)
| Feature | Mopinion | Totango |
|---|---|---|
| API Access | ||
| Email Integration |
Integration & Data (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Full API Access |
Integrations (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Webhooks & Integrations |
Learning (0 vs 2)
| Feature | Mopinion | Totango |
|---|---|---|
| Knowledge Base | ||
| Training Courses |
Localization (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Feedback Form Translations |
Mobility (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Customer Health Monitoring |
Onboarding & Support (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Personal Onboarding |
Performance (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Goal Tracking |
Productivity (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Task Management |
Reporting (0 vs 3)
| Feature | Mopinion | Totango |
|---|---|---|
| Executive Dashboards | ||
| Gainsight-style Scorecards | ||
| QBRs and Executive Summaries |
Reporting & Analysis (5 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Research Metrics (4 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Resource Management (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Resource Planning |
Revenue Operations (0 vs 3)
| Feature | Mopinion | Totango |
|---|---|---|
| Expansion Revenue Tracking | ||
| Renewal Forecasting | ||
| Revenue Intelligence |
Security (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Role-based Access Control |
Security & Authentication (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Single Sign-On (SSO) |
Segmentation (0 vs 1)
| Feature | Mopinion | Totango |
|---|---|---|
| Audience Builder |
Support (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Dedicated Support |
Training & Support (1 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Bespoke Training Services |
User Management (2 vs 0)
| Feature | Mopinion | Totango |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Unique Features
Only in Mopinion (41)
AI-Powered Text Analytics
Native Text & Sentiment Analytics
Automated Alerts and Tags
Action Management
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Survey Builder
Unlimited Surveys & Feedback
+ 21 more unique features
Only in Totango (40)
Account Mapping
Real-time Alerts
Account Segmentation
Churn Prediction
Cohort Analysis
Custom Metrics
Engagement Metrics
Health Scoring
Performance Benchmarking
Predictive Analytics
Usage Analytics
Customer Journeys
Playbooks
Workflows
Data Governance
Multi-threading
Survey Tools
Customer Voice
White-label Portal
Customer Timeline
+ 20 more unique features
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