Microsoft Teams Phone vs RingCentral
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Teams Phone offers fewer features (36 vs 112) and more integrations (13 vs 10). Both start at Contact Sales. Microsoft Teams Phone has 36 unique features while RingCentral has 112 unique features, with 0 features in common.
| Microsoft Teams Phone | RingCentral | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 36 | 112 |
| AI-Powered Features | 7 | 8 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 13 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 75% |
Feature Comparison by Category
AI (2 vs 5)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| AI Personal Assistant | ||
| AI-Generated Summaries and Insights | ||
| Call highlights | ||
| Call summaries | ||
| Meeting insights | ||
| Robocall mitigation and spam blocking | ||
| Sentiment analysis |
Accessibility (2 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Accessible Calling | ||
| Call Captions and Transcripts |
Administration (1 vs 6)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Call queues | ||
| Cloud Private Branch Exchange (PBX) | ||
| Dial-by-name directory | ||
| Greetings | ||
| Multi-level Interactive Voice Response (IVR) or Auto-attendant | ||
| Music on hold | ||
| One Admin Console |
Analytics (1 vs 5)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Adoption analytics | ||
| Business analytics | ||
| Business analytics APIs | ||
| Call Quality Dashboard | ||
| Live call queue monitoring | ||
| Quality of service analytics for IT professionals |
Audio (0 vs 1)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Background noise reduction |
Audio Quality (2 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Clear Audio Quality | ||
| Voice Isolation and Speech Enhancement |
Call Management (4 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Call Forwarding and Simultaneous Ring | ||
| Call Queues and Auto Attendants | ||
| Queues App for Teams | ||
| Shared Calling |
Calling (4 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Collaborative Calling | ||
| Seamless Calling | ||
| Video Calling | ||
| VoIP and PSTN Calls |
Compliance (3 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Audit Logs | ||
| Compliance Recording Solutions | ||
| eDiscovery |
Customer Management (1 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Customer Engagement Tools |
Device Support (3 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Consistent Cross-Device Experiences | ||
| Device Transfer | ||
| Teams-Certified Devices |
Fax (0 vs 9)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Advanced fax spam blocking | ||
| Custom fax cover pages | ||
| Email-to-fax | ||
| Fax scheduling | ||
| Group faxing capability | ||
| Instant fax alerts | ||
| Print incoming faxes automatically | ||
| Print-to-fax | ||
| Scan-to-fax |
Integration (1 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Contact Center Integration |
Messaging (0 vs 1)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Unified inbox |
Mobile (1 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Teams Phone Mobile |
Network Management (1 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Automatic Bandwidth Controls |
PSTN Connectivity (3 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Direct Routing | ||
| Microsoft Teams Calling Plans | ||
| Operator Connect |
Phone (0 vs 27)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Answering rules | ||
| Automatic call recording | ||
| Bridge call appearance (open beta) | ||
| Call delegation | ||
| Call flip | ||
| Call forwarding | ||
| Call from computer softphone | ||
| Call park | ||
| Call screening | ||
| Caller ID | ||
| Deskphone accessories and devices | ||
| Extensions | ||
| Heads-up display | ||
| Hot desking | ||
| IVR Editor |
Push to Talk (0 vs 2)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Auto-play | ||
| Push to Talk |
Reliability (3 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| 99.999% Uptime Guarantee | ||
| Proactive Network Monitoring | ||
| Survivable Branch Appliance |
Rooms (0 vs 6)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Join 3rd party meetings | ||
| Mobile to room switch | ||
| Phone as personal controller | ||
| Proximity share | ||
| Rooms as a softphone | ||
| Voice commands to start a meeting |
SMS (0 vs 9)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Advanced search function | ||
| Business SMS | ||
| Enhanced SMS deliverability | ||
| Group SMS/MMS | ||
| SMS Automations | ||
| SMS Messages sync | ||
| SMS integrations | ||
| Send more than plain text | ||
| Unified phone number |
Safety (1 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Emergency Calling |
Security (2 vs 7)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| 99.999% SLA uptime | ||
| Advanced call and fax blocking settings | ||
| Emergency response locations for 911 calls | ||
| End-to-End Encryption | ||
| Mobile Application Management for BYOD | ||
| Retention Policies | ||
| RingOut and Number Masking | ||
| Single Sign On | ||
| TLS encryption / SRTP secure voice |
Team Messaging (0 vs 15)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Add-Ins | ||
| Admin management | ||
| Calendar integrations | ||
| Customizable tabs | ||
| Device interoperability | ||
| File sharing | ||
| Group communication | ||
| Image pins and comments | ||
| Multi-channel participation | ||
| Notes | ||
| Personal folders | ||
| Presence status | ||
| Resource Center | ||
| Secure management | ||
| Task creation and management |
Video (0 vs 10)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Breakout rooms | ||
| Browser join | ||
| Collaborative notes | ||
| Device switch between mobile and desktop | ||
| Digital whiteboarding | ||
| Dynamic end-to-end encryption | ||
| Live transcription (AI) | ||
| Remote Desktop Control | ||
| Share camera view on mobile | ||
| Team huddle |
Webinar (0 vs 9)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Backstage prep & debrief sessions | ||
| Branded registration pages and emails | ||
| Configure automated emails | ||
| Join from anywhere | ||
| Marketing integrations | ||
| Polls | ||
| Q&A | ||
| Schedule, manage and run from the RingCentral app | ||
| Webinar host panel & QoS Analytics |
Workplace (1 vs 0)
| Feature | Microsoft Teams Phone | RingCentral |
|---|---|---|
| Flexible Workspaces |
Unique Features
Only in Microsoft Teams Phone (36)
Accessible Calling
Call Captions and Transcripts
One Admin Console
AI Personal Assistant
AI-Generated Summaries and Insights
Call Quality Dashboard
Clear Audio Quality
Voice Isolation and Speech Enhancement
Call Forwarding and Simultaneous Ring
Call Queues and Auto Attendants
Queues App for Teams
Shared Calling
Collaborative Calling
Seamless Calling
Video Calling
VoIP and PSTN Calls
Audit Logs
Compliance Recording Solutions
eDiscovery
Customer Engagement Tools
+ 16 more unique features
Only in RingCentral (112)
Call queues
Cloud Private Branch Exchange (PBX)
Dial-by-name directory
Greetings
Multi-level Interactive Voice Response (IVR) or Auto-attendant
Music on hold
Call highlights
Call summaries
Meeting insights
Robocall mitigation and spam blocking
Sentiment analysis
Adoption analytics
Business analytics
Business analytics APIs
Live call queue monitoring
Quality of service analytics for IT professionals
Background noise reduction
Advanced fax spam blocking
Custom fax cover pages
Email-to-fax
+ 92 more unique features
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