Microsoft Teams Phone vs Phone.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Teams Phone offers fewer features (36 vs 59) and more integrations (13 vs 5). Starting price: Microsoft Teams Phone at Contact Sales vs Phone.com at $18/mo. Microsoft Teams Phone has 36 unique features while Phone.com has 59 unique features, with 0 features in common.
| Microsoft Teams Phone | Phone.com | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 36 | 59 |
| AI-Powered Features | 7 | 5 |
| Starting Price | Contact Sales | $18/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 13 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (2 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| AI Personal Assistant | ||
| AI-Connect | ||
| AI-Generated Summaries and Insights |
Accessibility (2 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Accessible Calling | ||
| Call Captions and Transcripts | ||
| Mobile & Web Apps |
Account Management (0 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Address Book | ||
| My.Phone.Com |
Administration (1 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| One Admin Console |
Analytics (1 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Call Quality Dashboard |
Audio Quality (2 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Clear Audio Quality | ||
| Voice Isolation and Speech Enhancement |
Branding (0 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Custom Phone Number |
Call Management (4 vs 16)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Call Blocking | ||
| Call Forwarding | ||
| Call Forwarding and Simultaneous Ring | ||
| Call Handling Rules | ||
| Call Queues and Auto Attendants | ||
| Call Recording | ||
| Call Routing | ||
| Call Screening | ||
| Call Transfer | ||
| Call Waiting | ||
| Caller ID | ||
| Dial-by-Name Directory | ||
| Do Not Disturb | ||
| Follow Me | ||
| Menus |
Calling (4 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Collaborative Calling | ||
| Seamless Calling | ||
| Video Calling | ||
| VoIP and PSTN Calls |
Communication (0 vs 9)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Audio Conferencing | ||
| Business SMS | ||
| Conference Calling | ||
| Fax Reception | ||
| Fax-from-Phone | ||
| International Calling | ||
| Video Conferencing | ||
| Voicemail | ||
| Voicemail to Email |
Compliance (3 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Audit Logs | ||
| Compliance Recording Solutions | ||
| HIPAA Compliance | ||
| SOC 2 Compliance | ||
| eDiscovery |
Core (0 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Business Phone Number | ||
| Call, Text, Video, and Voicemail |
Customer Management (1 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Customer Engagement Tools |
Customization (0 vs 3)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Greetings | ||
| Hold Music | ||
| Text-to-Greeting |
Device Support (3 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Consistent Cross-Device Experiences | ||
| Device Transfer | ||
| Teams-Certified Devices |
Guarantee (0 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| 30-Day Money-Back Guarantee |
Hardware (0 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Analog Phone Support | ||
| IP Phone Connection |
Integration (1 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Application Integration | ||
| Click-to-Call | ||
| Contact Center Integration |
Mobile (1 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Teams Phone Mobile |
Mobility (0 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| ProSIM |
Network Management (1 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Automatic Bandwidth Controls |
Notifications (0 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Call Notifications |
PSTN Connectivity (3 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Direct Routing | ||
| Microsoft Teams Calling Plans | ||
| Operator Connect |
Phone Numbers (0 vs 5)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Global Numbers | ||
| International Phone Numbers | ||
| Local Phone Numbers | ||
| Toll-Free Numbers | ||
| Vanity Numbers |
Premium Services (0 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Live Answer-Connect |
Productivity (0 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Video Meeting Transcription | ||
| Voicemail Transcription |
Quality (0 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| HD Voice |
Reliability (3 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| 99.999% Uptime Guarantee | ||
| Proactive Network Monitoring | ||
| Survivable Branch Appliance |
Reporting (0 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Call Analytics | ||
| Call Logs |
Safety (1 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| E911 Service | ||
| Emergency Calling |
Security (2 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| End-to-End Encryption | ||
| Retention Policies |
Setup (0 vs 1)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Number Porting |
Support (0 vs 2)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| 24/7 Support | ||
| Expert Support |
Workplace (1 vs 0)
| Feature | Microsoft Teams Phone | Phone.com |
|---|---|---|
| Flexible Workspaces |
Unique Features
Only in Microsoft Teams Phone (36)
Accessible Calling
Call Captions and Transcripts
One Admin Console
AI Personal Assistant
AI-Generated Summaries and Insights
Call Quality Dashboard
Clear Audio Quality
Voice Isolation and Speech Enhancement
Call Forwarding and Simultaneous Ring
Call Queues and Auto Attendants
Queues App for Teams
Shared Calling
Collaborative Calling
Seamless Calling
Video Calling
VoIP and PSTN Calls
Audit Logs
Compliance Recording Solutions
eDiscovery
Customer Engagement Tools
+ 16 more unique features
Only in Phone.com (59)
Mobile & Web Apps
Address Book
My.Phone.Com
AI-Connect
Custom Phone Number
Call Blocking
Call Forwarding
Call Handling Rules
Call Recording
Call Routing
Call Screening
Call Transfer
Call Waiting
Caller ID
Dial-by-Name Directory
Do Not Disturb
Follow Me
Menus
Queues
Schedules
+ 39 more unique features
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