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Medallia vs Zonka Feedback

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Medallia offers fewer features (46 vs 72) and more integrations (30 vs 25). Starting price: Medallia at $500/mo vs Zonka Feedback at Contact Sales. Medallia has 44 unique features while Zonka Feedback has 70 unique features, with 2 features in common.

MedalliaZonka Feedback
CategoryCustomer SuccessCustomer Success
Total Features4672
AI-Powered Features136
Starting Price$500/moContact Sales
Pricing Tiers33
Integrations3025
Shared Features2
Shared Integrations9
Data Quality73%100%

Feature Comparison by Category

AI (1 vs 0)

FeatureMedalliaZonka Feedback
Natural Language Generation

AI Analytics (0 vs 6)

FeatureMedalliaZonka Feedback
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects

Analytics (14 vs 5)

FeatureMedalliaZonka Feedback
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Contact & User Journey Tracking
Cross-Channel Attribution
Customer Feedback Analytics
Experience Analytics
Journey Mapping
Location & Frontline Analytics
Loyalty Analytics
Predictive Analytics
Product Feedback Analytics
Root Cause Analysis
Segmentation

Automation (0 vs 3)

FeatureMedalliaZonka Feedback
CX Automation & Workflows
Case Management
Task Management

CX Metrics (0 vs 3)

FeatureMedalliaZonka Feedback
CES Survey
CSAT Survey
NPS Survey

Collaboration (0 vs 3)

FeatureMedalliaZonka Feedback
Collaborative Inbox
Internal Notes
Team Collaboration

Communication (0 vs 2)

FeatureMedalliaZonka Feedback
Direct Customer Email
Social Media Sharing

Contact Center (3 vs 0)

FeatureMedalliaZonka Feedback
Contact Center Insights
Conversational Analytics
Speech Analytics

Customization (1 vs 2)

FeatureMedalliaZonka Feedback
Branding & Themes
Custom Setup & Taxonomy
White-Label Solutions

Data Collection (2 vs 0)

FeatureMedalliaZonka Feedback
Feedback Collection
Video Feedback

Data Management (1 vs 1)

FeatureMedalliaZonka Feedback
Data Export
Historical Data Import

Device Management (0 vs 1)

FeatureMedalliaZonka Feedback
Remote Device Tracking

Feedback Collection (0 vs 3)

FeatureMedalliaZonka Feedback
Digital Feedback Capture
Feedback SDK
Pre-Capture Data

Feedback Management (0 vs 1)

FeatureMedalliaZonka Feedback
Response Filtering

HR (1 vs 0)

FeatureMedalliaZonka Feedback
Employee Experience Analytics

Integration (2 vs 1)

FeatureMedalliaZonka Feedback
API Access
API Access & Webhooks
Webhooks

Marketing (1 vs 0)

FeatureMedalliaZonka Feedback
Multi-Channel Orchestration

Metrics (2 vs 0)

FeatureMedalliaZonka Feedback
Customer Effort Score (CES)
Net Promoter Score (NPS) Tracking

Mobile (1 vs 0)

FeatureMedalliaZonka Feedback
Mobile App

Notifications (1 vs 1)

FeatureMedalliaZonka Feedback
Automated Alerts
Real-time Alerts & Digest Emails

Operations (1 vs 0)

FeatureMedalliaZonka Feedback
Action Management

Organization (0 vs 1)

FeatureMedalliaZonka Feedback
Multi-Location Management

Product Management (1 vs 0)

FeatureMedalliaZonka Feedback
Product Feedback Loop

Reporting (1 vs 11)

FeatureMedalliaZonka Feedback
Activity History Tracking
CSV Export
Comparative Reports
Custom Reporting
Drill Down & Advanced Filters
Location & Agent Reports
NPS, CSAT & CES Analysis
Real-time Reports & Analytics
Report Scheduling & Export
Role-based Dashboards
Trend Analysis
Word Analysis

Reputation Management (0 vs 1)

FeatureMedalliaZonka Feedback
Online Reputation Management

Security (2 vs 3)

FeatureMedalliaZonka Feedback
Data Governance
Data Hosting & Localization
Data Security & Compliance
Role-Based Access Control
SSO & Access Control

Services (1 vs 0)

FeatureMedalliaZonka Feedback
Custom Development Services

Social & Reviews (2 vs 0)

FeatureMedalliaZonka Feedback
Reputation Management
Social Listening

Strategy (1 vs 0)

FeatureMedalliaZonka Feedback
Voice of Customer (VoC) Program

Support (2 vs 0)

FeatureMedalliaZonka Feedback
Customer Training Programs
Dedicated Success Manager

Survey Distribution (0 vs 8)

FeatureMedalliaZonka Feedback
Email Survey Distribution
Kiosk Surveys
Offline Surveys
QR Code Generation
SMS Survey Distribution
Website Surveys
WhatsApp Surveys
iPad & Android Surveys

Survey Management (0 vs 16)

FeatureMedalliaZonka Feedback
30+ Question Types
Advanced Targeting & Throttling
Answer Piping & Custom Variables
Campaign Management
Contact Management
Custom Variables
Customize Intro & Thank You Screens
Multilingual Surveys
Preset Start & End Time
Professional Templates
Redirect after Completion
Respondent Tracking
Skip Logic & Question Branching
Survey Builder
Survey Software

Surveys (4 vs 0)

FeatureMedalliaZonka Feedback
Customer Satisfaction (CSAT) Surveys
Response Rate Optimization
Survey Designer
Survey Logic

Visualization (1 vs 0)

FeatureMedalliaZonka Feedback
Real-Time Dashboards

Unique Features

Only in Medallia (44)

Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Topic Clustering
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
Video Feedback
Data Export

+ 24 more unique features

Only in Zonka Feedback (70)

AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy

+ 50 more unique features

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