Medallia vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers fewer features (46 vs 52) and more integrations (30 vs 5). Starting price: Medallia at $500/mo vs Trustpilot Business at $339/mo. Medallia has 46 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Medallia | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 52 |
| AI-Powered Features | 13 | 2 |
| Starting Price | $500/mo | $339/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI (1 vs 2)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Natural Language Generation | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (14 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Experience Analytics | ||
| Journey Mapping | ||
| Loyalty Analytics | ||
| Predictive Analytics | ||
| Root Cause Analysis | ||
| Segmentation | ||
| Sentiment Analysis | ||
| Topic Clustering | ||
| Trend Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (0 vs 3)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Review Collection |
Contact Center (3 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Customization (1 vs 4)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations | ||
| White-Label Solutions |
Data Collection (2 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 1)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Data Export | ||
| Export Service Reviews |
Feedback Management (0 vs 3)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
HR (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Employee Experience Analytics |
Integration (2 vs 5)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| API Access | ||
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration | ||
| Webhooks |
Marketing (1 vs 12)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Multi-Channel Orchestration | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Metrics (2 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Notifications (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Automated Alerts |
Operations (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Action Management |
Product Management (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Custom Reporting |
Review Management (0 vs 2)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (2 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Data Governance | ||
| Role-Based Access Control |
Services (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 3)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Customer Success Manager | ||
| Dedicated Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Surveys (4 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Visualization (1 vs 0)
| Feature | Medallia | Trustpilot Business |
|---|---|---|
| Real-Time Dashboards |
Unique Features
Only in Medallia (46)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Sentiment Analysis
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
+ 26 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
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