Medallia vs Survicate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers fewer features (46 vs 67) and fewer integrations (30 vs 46). Starting price: Medallia at $500/mo vs Survicate at $349/mo. Medallia has 43 unique features while Survicate has 64 unique features, with 3 features in common.
| Medallia | Survicate | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 67 |
| AI-Powered Features | 13 | 10 |
| Starting Price | $500/mo | $349/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 46 |
| Shared Features | 3 | |
| Shared Integrations | 12 | |
| Data Quality | 73% | 100% |
Feature Comparison by Category
AI (1 vs 3)
| Feature | Medallia | Survicate |
|---|---|---|
| AI Follow-up Questions | ||
| AI-Powered Research Chatbot | ||
| Natural Language Generation | ||
| Survey Creation via AI |
Analysis (0 vs 6)
| Feature | Medallia | Survicate |
|---|---|---|
| AI Categorization | ||
| Auto-Generated Topics | ||
| Auto-translate Responses | ||
| Automated Feedback Analysis | ||
| Filter by Third Party Attributes | ||
| Sentiment Analysis |
Analytics (14 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Experience Analytics | ||
| Journey Mapping | ||
| Loyalty Analytics | ||
| Predictive Analytics | ||
| Root Cause Analysis | ||
| Segmentation | ||
| Sentiment Analysis | ||
| Topic Clustering | ||
| Trend Analysis |
Automation (0 vs 4)
| Feature | Medallia | Survicate |
|---|---|---|
| Recurring Surveys | ||
| Response Caps | ||
| Survey Scheduling | ||
| Survey Throttling |
Contact Center (3 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Customization (1 vs 4)
| Feature | Medallia | Survicate |
|---|---|---|
| Custom Branding | ||
| Custom CSS | ||
| Custom End Screens | ||
| Remove Survicate Branding | ||
| White-Label Solutions |
Data Collection (2 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 1)
| Feature | Medallia | Survicate |
|---|---|---|
| Automatic Enrichment | ||
| Data Export |
Feedback Sources (0 vs 1)
| Feature | Medallia | Survicate |
|---|---|---|
| Transcribe Meeting Recordings |
HR (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Employee Experience Analytics |
Integration (2 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| API Access | ||
| Webhooks |
Integration & Automation (0 vs 5)
| Feature | Medallia | Survicate |
|---|---|---|
| Data Warehouses Integration | ||
| Export API | ||
| Session Replay Integration | ||
| Survey Data Sync | ||
| Webhooks |
Marketing (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Multi-Channel Orchestration |
Metrics (2 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Mobile App |
Notifications (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Automated Alerts |
Operations (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Action Management |
Optimization (0 vs 1)
| Feature | Medallia | Survicate |
|---|---|---|
| A/B Testing |
Product Management (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Custom Reporting |
Reporting & Dashboards (0 vs 3)
| Feature | Medallia | Survicate |
|---|---|---|
| Custom Dashboards | ||
| Insights Hub | ||
| Scheduled Reports |
Security (2 vs 8)
| Feature | Medallia | Survicate |
|---|---|---|
| 2-Factor Authentication | ||
| Access Logs | ||
| DORA Compliance | ||
| Data Governance | ||
| HIPAA Compliance | ||
| PII Protection | ||
| Protected Data Storage | ||
| Role-Based Access Control | ||
| SAML SSO | ||
| Safe AI |
Services (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 3)
| Feature | Medallia | Survicate |
|---|---|---|
| 1:1 Human Training | ||
| Customer Training Programs | ||
| Dedicated Success Manager | ||
| Live Chat Support |
Survey Creation (0 vs 6)
| Feature | Medallia | Survicate |
|---|---|---|
| Advanced Survey Logic | ||
| Answer Piping | ||
| Create via Import | ||
| Standard Survey Logic | ||
| Upload Screenshots | ||
| Visual Logic Tree |
Survey Distribution (0 vs 12)
| Feature | Medallia | Survicate |
|---|---|---|
| Braze Surveys | ||
| Email Surveys | ||
| Feedback Button | ||
| Iframe Embeds | ||
| In-Product Surveys | ||
| Intercom Surveys | ||
| Kiosk Mode | ||
| Mobile App SDK | ||
| Multi-Channel Surveys | ||
| Multilingual Surveys | ||
| QR Code Distribution | ||
| Website Pop-ups |
Surveys (4 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Targeting & Segmentation (0 vs 10)
| Feature | Medallia | Survicate |
|---|---|---|
| Attribute Targeting | ||
| Cookie-based Targeting | ||
| Event & Behaviour Targeting | ||
| Exit Intent Targeting | ||
| JavaScript Targeting | ||
| Precise Targeting | ||
| Previous Response Targeting | ||
| Respondent Identification | ||
| Survey Sampling | ||
| URL Targeting |
Visualization (1 vs 0)
| Feature | Medallia | Survicate |
|---|---|---|
| Real-Time Dashboards |
Unique Features
Only in Medallia (43)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
Video Feedback
+ 23 more unique features
Only in Survicate (64)
AI Follow-up Questions
AI-Powered Research Chatbot
Survey Creation via AI
AI Categorization
Auto-Generated Topics
Auto-translate Responses
Automated Feedback Analysis
Filter by Third Party Attributes
Recurring Surveys
Response Caps
Survey Scheduling
Survey Throttling
Custom Branding
Custom CSS
Custom End Screens
Remove Survicate Branding
Automatic Enrichment
Transcribe Meeting Recordings
Data Warehouses Integration
Export API
+ 44 more unique features
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