Medallia vs SurveySparrow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers fewer features (46 vs 50) and more integrations (30 vs 8). Starting price: Medallia at $500/mo vs SurveySparrow at Free. Medallia has 45 unique features while SurveySparrow has 49 unique features, with 1 features in common.
| Medallia | SurveySparrow | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 50 |
| AI-Powered Features | 13 | 3 |
| Starting Price | $500/mo | Free |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 4 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Natural Language Generation |
AI & Analytics (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| CogniVue |
AI & Automation (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Wings - AI-Powered Tools Suite |
Analytics (14 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Experience Analytics | ||
| Journey Mapping | ||
| Loyalty Analytics | ||
| Predictive Analytics | ||
| Root Cause Analysis | ||
| Segmentation | ||
| Sentiment Analysis | ||
| Topic Clustering | ||
| Trend Analysis |
Analytics & Reporting (0 vs 7)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Bell Curve Analysis | ||
| Custom Dashboard Widgets | ||
| Customer Journey Map | ||
| Executive Dashboard | ||
| Key Driver Analysis | ||
| Real-Time Reporting & Analysis | ||
| Respondent Location Tracking |
Audience Management (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Audience Management |
Automation (0 vs 2)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Recurring Surveys | ||
| Workflow Automation |
Channel Integration (0 vs 3)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Omnichannel Feedback Collection | ||
| Slack Integration for Surveys | ||
| WhatsApp Feedback Collection |
Contact Center (3 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Customization (1 vs 3)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Custom CSS Styling | ||
| Survey Themes | ||
| White-Label Solutions | ||
| White-Label Surveys |
Data Collection (2 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Data Export |
Employee Feedback (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| 360 Assessment |
HR (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Employee Experience Analytics |
Integration (2 vs 2)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| 2000+ Platform Integrations | ||
| API & Webhooks | ||
| API Access | ||
| Webhooks |
Localization (0 vs 2)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Multi-Language Surveys | ||
| Survey Translation |
Marketing (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Multi-Channel Orchestration |
Metrics (2 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Mobile App |
Monetization (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Accept Payments |
Notifications (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Automated Alerts |
Operations (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Action Management |
Product Management (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Custom Reporting | ||
| Document Generator |
Review Management (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Reputation Management |
Security (2 vs 4)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Data Governance | ||
| Data Security & Encryption | ||
| HIPAA Compliance | ||
| Role-Based Access Control | ||
| Secure Surveys | ||
| Single Sign-On (SSO) |
Services (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Success Manager |
Support & Ticketing (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Ticket Management |
Survey Collection (0 vs 4)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Chatbot for Website | ||
| Offline Survey Collection | ||
| Partial Response Collection | ||
| SpotChecks |
Survey Design (0 vs 3)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Advanced Question Types | ||
| Question Piping | ||
| Skip Logic & Display Logic |
Survey Distribution (0 vs 4)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Email Survey Customization | ||
| Embedded Surveys | ||
| Post-Survey Redirect | ||
| Survey Distribution via QR Code |
Survey Type (0 vs 7)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| CSAT & CES Surveys | ||
| Conversational Surveys | ||
| Mobile-First Surveys | ||
| NPS Software | ||
| Quiz & Auto-Scoring | ||
| Smart Surveys | ||
| Video Surveys |
Surveys (4 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Team Management (0 vs 1)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Subaccounts & Multiple Users |
Visualization (1 vs 0)
| Feature | Medallia | SurveySparrow |
|---|---|---|
| Real-Time Dashboards |
Unique Features
Only in Medallia (45)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Sentiment Analysis
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
+ 25 more unique features
Only in SurveySparrow (49)
CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Workflow Automation
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations
+ 29 more unique features
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