Medallia vs Simplesat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers fewer features (46 vs 79) and more integrations (30 vs 16). Starting price: Medallia at $500/mo vs Simplesat at $119/mo. Medallia has 46 unique features while Simplesat has 79 unique features, with 0 features in common.
| Medallia | Simplesat | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 79 |
| AI-Powered Features | 13 | 2 |
| Starting Price | $500/mo | $119/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 16 |
| Shared Features | 0 | |
| Shared Integrations | 6 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Natural Language Generation |
AI Features (0 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (0 vs 1)
| Feature | Medallia | Simplesat |
|---|---|---|
| Multi-Brand Support |
Analytics (14 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Experience Analytics | ||
| Journey Mapping | ||
| Loyalty Analytics | ||
| Predictive Analytics | ||
| Root Cause Analysis | ||
| Segmentation | ||
| Sentiment Analysis | ||
| Topic Clustering | ||
| Trend Analysis |
Automation (0 vs 1)
| Feature | Medallia | Simplesat |
|---|---|---|
| Automated Follow-Up Reminders |
Billing (0 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
Compliance (0 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Contact Center (3 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Customer Management (0 vs 1)
| Feature | Medallia | Simplesat |
|---|---|---|
| Customer Management |
Customization (1 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| Survey Branding | ||
| Survey URL Customization | ||
| White-Label Solutions |
Data Collection (2 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export | ||
| Data Export |
Delivery Methods (0 vs 4)
| Feature | Medallia | Simplesat |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (0 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Email Features (0 vs 3)
| Feature | Medallia | Simplesat |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Features (0 vs 1)
| Feature | Medallia | Simplesat |
|---|---|---|
| Dynamic Placeholders |
Feedback Management (0 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| Feedback Tags | ||
| Private Notes |
HR (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Employee Experience Analytics |
Integration (2 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| API Access | ||
| Webhooks |
Integrations (0 vs 14)
| Feature | Medallia | Simplesat |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Limits (0 vs 1)
| Feature | Medallia | Simplesat |
|---|---|---|
| Monthly Email Send Limit |
Localization (0 vs 1)
| Feature | Medallia | Simplesat |
|---|---|---|
| Multi-Language Support |
Marketing (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Multi-Channel Orchestration |
Metrics (2 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Mobile App |
Notifications (1 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| Automated Alerts | ||
| Instant Email Notifications | ||
| Summary Emails |
Operations (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Action Management |
Product Management (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 10)
| Feature | Medallia | Simplesat |
|---|---|---|
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Custom Reporting | ||
| Feedback Details View | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Response Rate Reporting | ||
| Saved Filters and Views | ||
| Survey Dashboards |
Review Generation (0 vs 2)
| Feature | Medallia | Simplesat |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Security (2 vs 8)
| Feature | Medallia | Simplesat |
|---|---|---|
| Custom Roles | ||
| Data Governance | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| Role-Based Access Control | ||
| SIEM Activity Stream | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Services (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 6)
| Feature | Medallia | Simplesat |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Customer Success Manager | ||
| Dedicated Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support |
Survey Customization (0 vs 1)
| Feature | Medallia | Simplesat |
|---|---|---|
| Customizable Surveys |
Survey Features (0 vs 3)
| Feature | Medallia | Simplesat |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (0 vs 3)
| Feature | Medallia | Simplesat |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Surveys (4 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Testimonials (0 vs 3)
| Feature | Medallia | Simplesat |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Visualization (1 vs 0)
| Feature | Medallia | Simplesat |
|---|---|---|
| Real-Time Dashboards |
Unique Features
Only in Medallia (46)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Sentiment Analysis
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
+ 26 more unique features
Only in Simplesat (79)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 59 more unique features
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