Medallia vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers fewer features (46 vs 57) and more integrations (30 vs 19). Starting price: Medallia at $500/mo vs Retently at $49/mo. Medallia has 44 unique features while Retently has 55 unique features, with 2 features in common.
| Medallia | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 57 |
| AI-Powered Features | 13 | 3 |
| Starting Price | $500/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 19 |
| Shared Features | 2 | |
| Shared Integrations | 8 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Natural Language Generation |
Analytics (14 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Experience Analytics | ||
| Journey Mapping | ||
| Loyalty Analytics | ||
| Predictive Analytics | ||
| Root Cause Analysis | ||
| Segmentation | ||
| Sentiment Analysis | ||
| Topic Clustering | ||
| Trend Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Medallia | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (0 vs 7)
| Feature | Medallia | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Contact Center (3 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Customization (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| White-Label Solutions |
Data Collection (2 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 5)
| Feature | Medallia | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback Management (0 vs 2)
| Feature | Medallia | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
HR (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Employee Experience Analytics |
Implementation (0 vs 1)
| Feature | Medallia | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (2 vs 1)
| Feature | Medallia | Retently |
|---|---|---|
| API Access | ||
| REST API | ||
| Webhooks |
Marketing (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Multi-Channel Orchestration |
Metrics (2 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Mobile App |
Notifications (1 vs 1)
| Feature | Medallia | Retently |
|---|---|---|
| Automated Alerts | ||
| Email & Slack Alerts |
Operations (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Action Management |
Product Management (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Custom Reporting |
Security (2 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Data Governance | ||
| Role-Based Access Control |
Services (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Success Manager |
Survey Channels (0 vs 7)
| Feature | Medallia | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Medallia | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Medallia | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Medallia | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Medallia | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Surveys (4 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Visualization (1 vs 0)
| Feature | Medallia | Retently |
|---|---|---|
| Real-Time Dashboards |
Unique Features
Only in Medallia (44)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Sentiment Analysis
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
Video Feedback
+ 24 more unique features
Only in Retently (55)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
Antivirus Detection
+ 35 more unique features
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