Medallia vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers fewer features (46 vs 48) and more integrations (30 vs 28). Starting price: Medallia at $500/mo vs Reputation.com at $99/mo. Medallia has 41 unique features while Reputation.com has 43 unique features, with 5 features in common.
| Medallia | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 48 |
| AI-Powered Features | 13 | 15 |
| Starting Price | $500/mo | $99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 28 |
| Shared Features | 5 | |
| Shared Integrations | 9 | |
| Data Quality | 73% | 74% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Natural Language Generation |
AI Tools (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Mobile App |
Analytics (14 vs 10)
| Feature | Medallia | Reputation.com |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Custom Reputation Score | ||
| Experience Analytics | ||
| Influencer Detection | ||
| Journey Mapping | ||
| Keyword Extraction | ||
| Loyalty Analytics | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard |
Automation (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Scheduled Post Publishing |
Competitive Intelligence (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Contact Center (3 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Content Management (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Customization (1 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Customizable Branding | ||
| White-Label Solutions |
Data Collection (2 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 2)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Bulk Review Import | ||
| Data Export | ||
| Data Export & Download |
E-commerce (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Amazon Review Management |
Feedback (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Customer Feedback Loop |
HR (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Employee Experience Analytics |
Integration (2 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| API Access | ||
| Webhooks |
Integrations (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Yelp Integration |
Localization (0 vs 2)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (1 vs 2)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Multi-Channel Orchestration | ||
| Reputation Badge |
Metrics (2 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Mobile App |
Monitoring (0 vs 3)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Notifications (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Automated Alerts |
Operations (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Action Management |
Product Management (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Custom Reporting | ||
| Scheduled Reporting |
Review Generation (0 vs 2)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Search Optimization (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 2)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Data Governance | ||
| Enterprise SSO | ||
| Role-Based Access Control |
Services (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Social Media (0 vs 2)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Strategy (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Success Manager |
Surveys (4 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Team Management (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Visualization (1 vs 0)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Real-Time Dashboards |
Web Tools (0 vs 1)
| Feature | Medallia | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Medallia (41)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
Video Feedback
+ 21 more unique features
Only in Reputation.com (43)
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
Yelp Integration
+ 23 more unique features
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