Medallia vs Qualtrics
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers fewer features (46 vs 48) and more integrations (30 vs 27). Starting price: Medallia at $500/mo vs Qualtrics at $1500/mo. Medallia has 40 unique features while Qualtrics has 42 unique features, with 6 features in common.
| Medallia | Qualtrics | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 48 |
| AI-Powered Features | 13 | 5 |
| Starting Price | $500/mo | $1500/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 27 |
| Shared Features | 6 | |
| Shared Integrations | 20 | |
| Data Quality | 73% | 74% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Natural Language Generation |
Analytics (14 vs 16)
| Feature | Medallia | Qualtrics |
|---|---|---|
| AI-Powered Text Analytics | ||
| Advanced Reporting | ||
| Assisted Analytics | ||
| Audience Insights | ||
| Benchmarking | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Conjoint Analysis | ||
| Cross-Channel Attribution | ||
| Custom Scoring | ||
| Data Export | ||
| Experience Analytics | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies |
Automation (0 vs 3)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Real-Time Alerts |
Contact Center (3 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Core (0 vs 14)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 1)
| Feature | Medallia | Qualtrics |
|---|---|---|
| White Label Surveys | ||
| White-Label Solutions |
Data (0 vs 3)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Collection (2 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Data Export |
Data Quality (0 vs 1)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Duplicate Detection |
HR (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Employee Experience Analytics |
Integration (2 vs 3)
| Feature | Medallia | Qualtrics |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| Webhooks | ||
| Website Feedback |
Marketing (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Multi-Channel Orchestration |
Metrics (2 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Mobile App |
Modules (0 vs 4)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Notifications (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Automated Alerts |
Operations (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Action Management |
Product Management (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Custom Reporting |
Security (2 vs 3)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Anonymous Responses | ||
| Data Governance | ||
| Data Security and Compliance | ||
| Role-Based Access Control | ||
| User Permissions and Roles |
Services (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Success Manager |
Surveys (4 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Visualization (1 vs 0)
| Feature | Medallia | Qualtrics |
|---|---|---|
| Real-Time Dashboards |
Unique Features
Only in Medallia (40)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Loyalty Analytics
Root Cause Analysis
Segmentation
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
Video Feedback
Employee Experience Analytics
Webhooks
+ 20 more unique features
Only in Qualtrics (42)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Heatmaps and Eye Tracking
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Response Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
Distribution Management
eSignature Integration
Interactive Content
Mobile-Responsive Surveys
+ 22 more unique features
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