Medallia vs Mopinion
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Medallia offers more features (46 vs 41) and more integrations (30 vs 6). Starting price: Medallia at $500/mo vs Mopinion at $279/mo. Medallia has 43 unique features while Mopinion has 38 unique features, with 3 features in common.
| Medallia | Mopinion | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 41 |
| AI-Powered Features | 13 | 2 |
| Starting Price | $500/mo | $279/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 30 | 6 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 80% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Natural Language Generation |
AI & Analytics (0 vs 2)
| Feature | Medallia | Mopinion |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
Analytics (14 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Experience Analytics | ||
| Journey Mapping | ||
| Loyalty Analytics | ||
| Predictive Analytics | ||
| Root Cause Analysis | ||
| Segmentation | ||
| Sentiment Analysis | ||
| Topic Clustering | ||
| Trend Analysis |
Automation (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Automated Alerts and Tags |
Collaboration & Automation (0 vs 3)
| Feature | Medallia | Mopinion |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Compliance & Security (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Contact Center (3 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Customization (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| White-Label Solutions |
Data Collection (2 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Data Export |
Design & Branding (0 vs 4)
| Feature | Medallia | Mopinion |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Feedback Collection (0 vs 10)
| Feature | Medallia | Mopinion |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback Forms | ||
| Email Campaign Feedback | ||
| Feedback Across All Channels | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection |
HR (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Employee Experience Analytics |
Implementation (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Easy Implementation |
Infrastructure (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Dedicated Domain |
Integration (2 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| API Access | ||
| Webhooks |
Integration & Data (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Full API Access |
Integrations (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Webhooks & Integrations |
Localization (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Feedback Form Translations |
Marketing (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Multi-Channel Orchestration |
Metrics (2 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Mobile App |
Notifications (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Automated Alerts |
Onboarding & Support (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Personal Onboarding |
Operations (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Action Management |
Product Management (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Product Feedback Loop |
Reporting (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Custom Reporting |
Reporting & Analysis (0 vs 5)
| Feature | Medallia | Mopinion |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Research Metrics (0 vs 4)
| Feature | Medallia | Mopinion |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Security (2 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Data Governance | ||
| Role-Based Access Control |
Security & Authentication (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Single Sign-On (SSO) |
Services (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Custom Development Services |
Social & Reviews (2 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (2 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Success Manager | ||
| Dedicated Support |
Surveys (4 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Training & Support (0 vs 1)
| Feature | Medallia | Mopinion |
|---|---|---|
| Bespoke Training Services |
User Management (0 vs 2)
| Feature | Medallia | Mopinion |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Visualization (1 vs 0)
| Feature | Medallia | Mopinion |
|---|---|---|
| Real-Time Dashboards |
Unique Features
Only in Medallia (43)
Natural Language Generation
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Sentiment Analysis
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
Video Feedback
+ 23 more unique features
Only in Mopinion (38)
Native Text & Sentiment Analytics
Automated Alerts and Tags
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Survey Builder
Unlimited Surveys & Feedback
Website Feedback Collection
Easy Implementation
+ 18 more unique features
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