Matrix42 vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Matrix42 offers fewer features (19 vs 47) and fewer integrations (0 vs 11). Starting price: Matrix42 at Contact Sales vs Re:amaze at $29/mo. Matrix42 has 19 unique features while Re:amaze has 47 unique features, with 0 features in common.
| Matrix42 | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 19 | 47 |
| AI-Powered Features | 2 | 9 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 0 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 85% |
Feature Comparison by Category
AI (1 vs 5)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| AI-Powered Service Management | ||
| Sentiment Analysis |
Analytics (0 vs 7)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (2 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| IT Asset Management | ||
| Intelligence Software Asset Management |
Automation (2 vs 6)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Intelligent Automation | ||
| Order Bot | ||
| Process Automation | ||
| Welcome Bot | ||
| Workflows |
Cloud (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Multi-Cloud Deployment |
Cloud Management (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| SaaS Management |
Collaboration (0 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Team Presence |
Communication (0 vs 5)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Compliance (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Cost and Compliance Management |
Core (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Service Management |
Core Platform (0 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (0 vs 2)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Endpoint Management (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Unified Endpoint Management |
Forms (0 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Contact Forms |
Implementation (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Quick Onboarding |
Integration (0 vs 3)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Integrations (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Marketplace |
Knowledge Base (0 vs 4)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Operations (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Operational Agility |
Organization (0 vs 3)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (0 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Quick Answers |
Scheduling (0 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Office Hours |
Security (2 vs 1)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Endpoint Data Protection | ||
| Identity Governance and Administration | ||
| Role Permissions |
Service Delivery (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| Service Catalog |
Support (2 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| European Hosting and Support | ||
| Remote Assistance |
User Experience (1 vs 0)
| Feature | Matrix42 | Re:amaze |
|---|---|---|
| End User Experience Optimization |
Unique Features
Only in Matrix42 (19)
AI-Powered Service Management
Intelligence Software Asset Management
IT Asset Management
Intelligent Automation
Process Automation
Multi-Cloud Deployment
SaaS Management
Cost and Compliance Management
Service Management
Unified Endpoint Management
Quick Onboarding
Marketplace
Operational Agility
Endpoint Data Protection
Identity Governance and Administration
Service Catalog
European Hosting and Support
Remote Assistance
End User Experience Optimization
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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