ManageEngine vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ManageEngine offers fewer features (41 vs 47) and more integrations (25 vs 11). Starting price: ManageEngine at $50/mo vs Re:amaze at $29/mo. ManageEngine has 41 unique features while Re:amaze has 47 unique features, with 0 features in common.
| ManageEngine | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 41 | 47 |
| AI-Powered Features | 15 | 9 |
| Starting Price | $50/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 25 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 71% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (2 vs 7)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Custom Reports | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Report and Analytics | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Application Management (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Application Performance Management |
Asset Management (7 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Asset Management | ||
| Automated Discovery | ||
| CMDB | ||
| Configuration Management | ||
| Contract Management | ||
| IT Inventory Management | ||
| License Management |
Automation (2 vs 6)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Automated Workflows | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflow Automation | ||
| Workflows |
Cloud Management (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Cloud Management |
Collaboration (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Team Presence |
Communication (0 vs 5)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core Platform (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Shared Inbox |
Cost Management (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| IT Cost Management |
Customization (0 vs 2)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Data Protection (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Backup and Disaster Recovery |
Device Management (2 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Mobile App Management | ||
| Mobile Device Management |
Forms (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Contact Forms |
Infrastructure Monitoring (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Server Monitoring |
Integration (1 vs 3)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Email Integration | ||
| Email Ticketing Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (2 vs 4)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Alert Management | ||
| Event Management | ||
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Multi-Tenancy (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Multi-Tenancy Support |
Network Management (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Network Monitoring |
Organization (0 vs 3)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Planning (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Capacity Planning |
Procurement (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Vendor Management |
Productivity (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Quick Answers |
Remote Access (1 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Remote Desktop Management |
Scheduling (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Office Hours |
Security (0 vs 1)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Role Permissions |
Security Management (7 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| Compliance Management | ||
| Endpoint DLP | ||
| IT Security Dashboard | ||
| Patch Management | ||
| Privileged Account Management | ||
| User Access Control | ||
| Vulnerability Management |
Service Management (8 vs 0)
| Feature | ManageEngine | Re:amaze |
|---|---|---|
| AI-Powered Incident Resolution | ||
| Change Management | ||
| Helpdesk Ticketing | ||
| IT Service Management | ||
| Knowledge Management | ||
| Problem Management | ||
| SLA Management | ||
| Self-Service Portal |
Unique Features
Only in ManageEngine (41)
Custom Reports
Report and Analytics
Application Performance Management
Asset Management
Automated Discovery
CMDB
Configuration Management
Contract Management
IT Inventory Management
License Management
Automated Workflows
Workflow Automation
Cloud Management
IT Cost Management
Backup and Disaster Recovery
Mobile App Management
Mobile Device Management
Server Monitoring
Email Ticketing Integration
Alert Management
+ 21 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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