Loyalzoo vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Loyalzoo offers fewer features (36 vs 72) and fewer integrations (6 vs 25). Starting price: Loyalzoo at $77/mo vs Zonka Feedback at Contact Sales. Loyalzoo has 36 unique features while Zonka Feedback has 72 unique features, with 0 features in common.
| Loyalzoo | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 36 | 72 |
| AI-Powered Features | 3 | 6 |
| Starting Price | $77/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 6 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Accessibility (1 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| No App Download Required |
Analytics (0 vs 5)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Automation (0 vs 3)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
Branding (1 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Branded PWA |
CX Metrics (0 vs 3)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Customer Management (1 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Customer Registration |
Customization (0 vs 2)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy |
Data Management (1 vs 1)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Customer Data Ownership | ||
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback Collection (0 vs 3)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (0 vs 1)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Integrations (6 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Apple Wallet Integration | ||
| Custom API Integrations | ||
| E-commerce Integration | ||
| Google Wallet Integration | ||
| Mobile App Integration | ||
| ePOS Integration |
Loyalty (7 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Digital Loyalty Card | ||
| Lucky Draw Rewards | ||
| Points-Based Loyalty | ||
| Stamp Cards | ||
| Subscriber Exclusive Rewards | ||
| Targeted Rewards | ||
| Tiered Rewards |
Management (1 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Multi-Location Support |
Marketing (7 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Birthday Treats | ||
| Customer Segmentation | ||
| Customer Tagging | ||
| Email Marketing | ||
| Push Notifications | ||
| SMS Marketing | ||
| Targeted Promotions |
Marketing Automation (1 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Handsfree Marketing |
Notifications (0 vs 1)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Payments (6 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Automated Card Updates | ||
| Bank Direct Debit | ||
| Card on File | ||
| Recurring Payments | ||
| Split Payments | ||
| Stripe Payment Processing |
Reporting (1 vs 11)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Customer Dashboards | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Security (0 vs 3)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control |
Subscriptions (2 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Membership Benefits Tracking | ||
| Subscriptions & Memberships |
Support (1 vs 0)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Staff Training |
Survey Distribution (0 vs 8)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Loyalzoo | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Unique Features
Only in Loyalzoo (36)
No App Download Required
Branded PWA
Customer Registration
Customer Data Ownership
Apple Wallet Integration
Custom API Integrations
E-commerce Integration
ePOS Integration
Google Wallet Integration
Mobile App Integration
Digital Loyalty Card
Lucky Draw Rewards
Points-Based Loyalty
Stamp Cards
Subscriber Exclusive Rewards
Targeted Rewards
Tiered Rewards
Multi-Location Support
Birthday Treats
Customer Segmentation
+ 16 more unique features
Only in Zonka Feedback (72)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
+ 52 more unique features
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