Loyalzoo vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Loyalzoo offers fewer features (36 vs 57) and fewer integrations (6 vs 19). Starting price: Loyalzoo at $77/mo vs Retently at $49/mo. Loyalzoo has 36 unique features while Retently has 57 unique features, with 0 features in common.
| Loyalzoo | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 36 | 57 |
| AI-Powered Features | 3 | 3 |
| Starting Price | $77/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 6 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
Accessibility (1 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| No App Download Required |
Analytics & Reporting (0 vs 13)
| Feature | Loyalzoo | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (0 vs 7)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Branding (1 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Branded PWA |
Customer Management (1 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Customer Registration |
Data Management (1 vs 5)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Antivirus Detection | ||
| Customer Data Ownership | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback Management (0 vs 2)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | Loyalzoo | Retently |
|---|---|---|
| REST API |
Integrations (6 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Apple Wallet Integration | ||
| Custom API Integrations | ||
| E-commerce Integration | ||
| Google Wallet Integration | ||
| Mobile App Integration | ||
| ePOS Integration |
Loyalty (7 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Digital Loyalty Card | ||
| Lucky Draw Rewards | ||
| Points-Based Loyalty | ||
| Stamp Cards | ||
| Subscriber Exclusive Rewards | ||
| Targeted Rewards | ||
| Tiered Rewards |
Management (1 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Multi-Location Support |
Marketing (7 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Birthday Treats | ||
| Customer Segmentation | ||
| Customer Tagging | ||
| Email Marketing | ||
| Push Notifications | ||
| SMS Marketing | ||
| Targeted Promotions |
Marketing Automation (1 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Handsfree Marketing |
Notifications (0 vs 1)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Email & Slack Alerts |
Payments (6 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Automated Card Updates | ||
| Bank Direct Debit | ||
| Card on File | ||
| Recurring Payments | ||
| Split Payments | ||
| Stripe Payment Processing |
Reporting (1 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Customer Dashboards |
Subscriptions (2 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Membership Benefits Tracking | ||
| Subscriptions & Memberships |
Support (1 vs 0)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Staff Training |
Survey Channels (0 vs 7)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Loyalzoo | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Loyalzoo | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Loyalzoo (36)
No App Download Required
Branded PWA
Customer Registration
Customer Data Ownership
Apple Wallet Integration
Custom API Integrations
E-commerce Integration
ePOS Integration
Google Wallet Integration
Mobile App Integration
Digital Loyalty Card
Lucky Draw Rewards
Points-Based Loyalty
Stamp Cards
Subscriber Exclusive Rewards
Targeted Rewards
Tiered Rewards
Multi-Location Support
Birthday Treats
Customer Segmentation
+ 16 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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