Lobbytrack vs Vision Helpdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 40) and more integrations (8 vs 7). Starting price: Lobbytrack at $50/mo vs Vision Helpdesk at $10/mo. Lobbytrack has 49 unique features while Vision Helpdesk has 39 unique features, with 1 features in common.
| Lobbytrack | Vision Helpdesk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 40 |
| AI-Powered Features | 0 | 1 |
| Starting Price | $50/mo | $10/mo |
| Pricing Tiers | 4 | 18 |
| Integrations | 8 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Virtual Agent |
Access Control (1 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Deny Condition | ||
| Staff Team Roles & Admin Access |
Analytics (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Online Visitor Tracking |
Applications (3 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (0 vs 2)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Asset Management | ||
| CMDB |
Automation (1 vs 5)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Auto Sign Out | ||
| Automation and Workflow Rules | ||
| Live Chat Automation | ||
| Live Chat Workflow Rules | ||
| Macros | ||
| Rules & Task Automation |
Badge Management (4 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Billing (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Incident Billing & Time Tracking |
Catalog Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Product and Service Catalog |
Change Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Change Management |
Communication (0 vs 2)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Live Chat | ||
| Multi-Company Live Chat |
Compliance (1 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| ITIL/ITSM Compliance | ||
| Visit Agreements |
Contract Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Contract Management |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customer Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Client Management |
Customer Portal (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Self Service Customer Portal |
Customization (3 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| API Access |
Email Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Email Queue, SMTP & Email Templates |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Emergency Messaging & Evacuation Management |
Feedback Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Customer Feedback, Ratings & Survey |
Form Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Custom Fields & Form Builder |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Incident Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Incident Management |
Integration (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Live Chat Widgets |
Integrations (6 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Knowledge Base Management |
Localization (0 vs 2)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Multi-Language & Multi Time Zones | ||
| Multi-Language Help Desk |
Monitoring (1 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Location Capacity |
Multi-Tenancy (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Multi-Company Support |
Notifications (9 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Email Alerts | ||
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Android, iOS and Windows Apps |
Problem Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Problem Management |
Release Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Release Management |
Reporting (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Reports & Analytics |
Resource Management (1 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Meeting Rooms & Desk Booking |
Routing (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Round Robin |
SLA Management (0 vs 2)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Multiple Schedules & SLA | ||
| SLA Rules and Incident Escalation |
Safety (2 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Alert Security | ||
| Data Isolation | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Service Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Service Catalog Management |
Support (2 vs 0)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Task Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Task Management |
Team Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Staff Management |
Ticket Management (0 vs 1)
| Feature | Lobbytrack | Vision Helpdesk |
|---|---|---|
| Multi-Channel Ticket Management |
Unique Features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
Only in Vision Helpdesk (39)
Staff Team Roles & Admin Access
Virtual Agent
Online Visitor Tracking
Asset Management
CMDB
Automation and Workflow Rules
Live Chat Automation
Live Chat Workflow Rules
Macros
Rules & Task Automation
Incident Billing & Time Tracking
Product and Service Catalog
Change Management
Live Chat
Multi-Company Live Chat
ITIL/ITSM Compliance
Contract Management
Client Management
Self Service Customer Portal
Email Queue, SMTP & Email Templates
+ 19 more unique features
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