Lobbytrack vs SupportBee
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 23) and more integrations (8 vs 3). Starting price: Lobbytrack at $50/mo vs SupportBee at $20/mo. Lobbytrack has 49 unique features while SupportBee has 22 unique features, with 1 features in common.
| Lobbytrack | SupportBee | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 23 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $50/mo | $20/mo |
| Pricing Tiers | 4 | 2 |
| Integrations | 8 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
Access Control (1 vs 2)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Deny Condition | ||
| Portal Access for Customer Groups | ||
| User Permission Levels |
Accessibility (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Mobile Access |
Analytics (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Customer Satisfaction Ratings |
Applications (3 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Automation (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Auto Sign Out |
Badge Management (4 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
CRM (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Customer Management |
Collaboration (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Ticket Assignment |
Compliance (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Visit Agreements |
Configuration (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Business Hours |
Core (0 vs 2)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (3 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows | ||
| White-labeled Emails |
Data Collection (3 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Integration (0 vs 5)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| API Access | ||
| Basic Integrations | ||
| Email Client Integration | ||
| Enterprise Integrations | ||
| Knowledge Base Integration |
Integrations (6 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Monitoring (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Organization (0 vs 2)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Filters | ||
| Teams |
Platform Support (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Android, iOS and Windows Apps |
Productivity (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Snippets |
Reporting (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| In Depth Reports |
Resource Management (1 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Alert Security | ||
| Audit Trails | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Self-Service (0 vs 2)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Support (2 vs 0)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Transparency (0 vs 1)
| Feature | Lobbytrack | SupportBee |
|---|---|---|
| Organizational Ticket Visibility |
Unique Features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
Emergency Messaging & Evacuation Management
Employee Sign-In / Attendance Tracking
+ 29 more unique features
Only in SupportBee (22)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Customer Satisfaction Ratings
Ticket Assignment
Business Hours
Shared Inbox
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
Customer Portal
+ 2 more unique features
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