Lobbytrack vs Spiceworks Cloud Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 26) and more integrations (8 vs 5). Starting price: Lobbytrack at $50/mo vs Spiceworks Cloud Help Desk at $6/mo. Lobbytrack has 50 unique features while Spiceworks Cloud Help Desk has 26 unique features, with 0 features in common.
| Lobbytrack | Spiceworks Cloud Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 26 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $50/mo | $6/mo |
| Pricing Tiers | 4 | 2 |
| Integrations | 8 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
Access Control (1 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Deny Condition |
Applications (3 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Automation (1 vs 6)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Auto Sign Out | ||
| Automated Responses | ||
| Automatic Ticket Assignment & Routing | ||
| Bulk Actions | ||
| Repeatable Checklists | ||
| Tasklists & Checklists | ||
| Ticket Rules |
Badge Management (4 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Compliance (1 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Visit Agreements |
Core Functionality (2 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Staff Sign In / Out | ||
| Ticket Management | ||
| Visitor Sign In / Out |
Customization (3 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Attributes | ||
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Infrastructure (0 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Cloud-Based Hosting |
Integrations (6 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (0 vs 2)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Articles | ||
| Knowledge Base |
Mobile (0 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Mobile App |
Monitoring (1 vs 2)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Activity Streams | ||
| Incident Tracking | ||
| Location Capacity |
Notifications (9 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Email Alerts | ||
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Organization (0 vs 2)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Ticket Queues | ||
| Custom Ticket Views |
Platform Support (1 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting (0 vs 3)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Customizable Reporting | ||
| Power BI Data Connector | ||
| Reporting & Dashboards |
Resource Management (1 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Scalability (0 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Unlimited End Users |
Security (4 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| TOTP-based MFA | ||
| Watch List Check |
Support (2 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Email and Phone Support | ||
| Live Chat Support | ||
| Priority Support 24/7 |
User Experience (0 vs 1)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Ad-Free Experience |
User Interface (0 vs 2)
| Feature | Lobbytrack | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Web Portal | ||
| End User Portal |
Unique Features
Only in Lobbytrack (50)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 30 more unique features
Only in Spiceworks Cloud Help Desk (26)
Automated Responses
Automatic Ticket Assignment & Routing
Bulk Actions
Repeatable Checklists
Tasklists & Checklists
Ticket Rules
Ticket Management
Custom Attributes
Cloud-Based Hosting
Custom Articles
Knowledge Base
Mobile App
Activity Streams
Incident Tracking
Email Alerts
Custom Ticket Queues
Custom Ticket Views
Customizable Reporting
Power BI Data Connector
Reporting & Dashboards
+ 6 more unique features
View Lobbytrack details View Spiceworks Cloud Help Desk details Lobbytrack alternatives Spiceworks Cloud Help Desk alternatives
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