Lobbytrack vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 48) and fewer integrations (8 vs 15). Starting price: Lobbytrack at $50/mo vs SolarWinds Service Desk at Contact Sales. Lobbytrack has 48 unique features while SolarWinds Service Desk has 46 unique features, with 2 features in common.
| Lobbytrack | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 48 |
| AI-Powered Features | 0 | 9 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 8 | 15 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (0 vs 8)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
Access Control (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Deny Condition |
Administration (0 vs 2)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Custom Roles | ||
| Groups |
Applications (3 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (0 vs 7)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Automation (1 vs 2)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| Auto Sign Out | ||
| Runbooks |
Badge Management (4 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Change Management (0 vs 2)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Compliance (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Visit Agreements |
Configuration Management (0 vs 5)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Core ITSM (0 vs 2)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (3 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Custom Branding | ||
| Custom Fields and Forms | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Integration (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| API Access |
Integrations (6 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Internationalization |
Maintenance (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Monitoring (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Scheduled Reports |
Resource Management (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Scalability (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Unlimited Requestors |
Security (4 vs 2)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Alert Security | ||
| Data Center Selection | ||
| Incident Management | ||
| Multi-Factor Authentication (MFA) | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Service Management (0 vs 4)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (2 vs 4)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support | ||
| Email and Phone Support | ||
| Priority Support 24/7 |
User Experience (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Service Portal |
Unique Features
Only in Lobbytrack (48)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
Emergency Messaging & Evacuation Management
Employee Sign-In / Attendance Tracking
+ 28 more unique features
Only in SolarWinds Service Desk (46)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 26 more unique features
View Lobbytrack details View SolarWinds Service Desk details Lobbytrack alternatives SolarWinds Service Desk alternatives
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