Lobbytrack vs ServiceTonic
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 26) and more integrations (8 vs 4). Starting price: Lobbytrack at $50/mo vs ServiceTonic at Contact Sales. Lobbytrack has 50 unique features while ServiceTonic has 26 unique features, with 0 features in common.
| Lobbytrack | ServiceTonic | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 26 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 8 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 50% |
Feature Comparison by Category
Access Control (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Deny Condition |
Applications (3 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (0 vs 5)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Asset Management (CMDB) | ||
| Booking Management | ||
| NetworkTonic | ||
| Preventive Maintenance Management | ||
| QRTonic |
Automation (1 vs 1)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Auto Sign Out | ||
| Process Automation |
Badge Management (4 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Compliance (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Visit Agreements |
Configuration (0 vs 1)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Low-code Configuration |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customer Service (0 vs 2)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Customer Web Portal | ||
| Self-Service User Portal |
Customization (3 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Deployment (0 vs 2)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Cloud Deployment | ||
| On-Premise Deployment |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Integration (0 vs 4)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Database Integration | ||
| Email Server Integration | ||
| LDAP/Active Directory Integration | ||
| REST API |
Integrations (6 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Knowledge Management |
Mobile (0 vs 1)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Mobile Access |
Monitoring (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Location Capacity |
Notifications (9 vs 1)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| Real-time Notifications | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting (0 vs 3)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Dashboards and KPIs | ||
| Dynamic Views | ||
| Reporting |
Resource Management (1 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Service Management (0 vs 3)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| IT Service Management (ITSM) | ||
| Multi-service (ESM) | ||
| Service Level Agreements (SLA) |
Support (2 vs 0)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Ticketing (0 vs 1)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Multi-channel Ticketing |
Time Management (0 vs 1)
| Feature | Lobbytrack | ServiceTonic |
|---|---|---|
| Time Tracking |
Unique Features
Only in Lobbytrack (50)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 30 more unique features
Only in ServiceTonic (26)
Asset Management (CMDB)
Booking Management
NetworkTonic
Preventive Maintenance Management
QRTonic
Process Automation
Low-code Configuration
Customer Web Portal
Self-Service User Portal
Cloud Deployment
On-Premise Deployment
Database Integration
Email Server Integration
LDAP/Active Directory Integration
REST API
Knowledge Management
Mobile Access
Real-time Notifications
Dashboards and KPIs
Dynamic Views
+ 6 more unique features
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