Lobbytrack vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 39) and more integrations (8 vs 3). Starting price: Lobbytrack at $50/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. Lobbytrack has 49 unique features while Zoho ManageEngine ServiceDesk Plus has 38 unique features, with 1 features in common.
| Lobbytrack | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 39 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 8 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
Access Control (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deny Condition |
Applications (3 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (0 vs 7)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (1 vs 3)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto Sign Out | ||
| Auto-approvals | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation |
Badge Management (4 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Compliance (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Visit Agreements |
Core (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (3 vs 3)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Branding | ||
| Customizable Ticket Templates | ||
| Fully Customizable Designer | ||
| Low-code Custom Modules and Forms | ||
| Multiple Sign-In Flows | ||
| Visual Ticket Lifecycle Builder |
Data Collection (3 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Deployment (0 vs 3)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Emergency Messaging & Evacuation Management |
Enterprise (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-instance Service Desk |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
ITSM (0 vs 7)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Integrations (6 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Deep Native Integrations | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Monitoring (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Android, iOS and Windows Apps |
Project Management (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Reporting and Live Dashboards |
Resource Management (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Support (2 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
User Experience (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Unique Features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (38)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 18 more unique features
View Lobbytrack details View Zoho ManageEngine ServiceDesk Plus details Lobbytrack alternatives Zoho ManageEngine ServiceDesk Plus alternatives
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