Lobbytrack vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 24) and more integrations (8 vs 6). Starting price: Lobbytrack at $50/mo vs SolarWinds Service Desk at $39/mo. Lobbytrack has 49 unique features while SolarWinds Service Desk has 23 unique features, with 1 features in common.
| Lobbytrack | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 24 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $50/mo | $39/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 8 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI Automation (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
Access Control (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Deny Condition |
Applications (3 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Artificial Intelligence (0 vs 5)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (0 vs 4)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Automation (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Auto Sign Out |
Badge Management (4 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Change Management (0 vs 3)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Compliance (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Visit Agreements |
Configuration Management (0 vs 4)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (3 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Incident Management (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Incident Management |
Integrations (6 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Monitoring (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Android, iOS and Windows Apps |
Resource Management (1 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Security & Privacy (0 vs 1)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Service Management (0 vs 3)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Support (2 vs 0)
| Feature | Lobbytrack | SolarWinds Service Desk |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Unique Features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
Only in SolarWinds Service Desk (23)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Segregated Service Desks
+ 3 more unique features
View Lobbytrack details View SolarWinds Service Desk details Lobbytrack alternatives SolarWinds Service Desk alternatives
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