LiveChat vs Zendesk Knowledge
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 20) and more integrations (12 vs 3). Starting price: LiveChat at $25/mo vs Zendesk Knowledge at Free. LiveChat has 80 unique features while Zendesk Knowledge has 20 unique features, with 0 features in common.
| LiveChat | Zendesk Knowledge | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 20 |
| AI-Powered Features | 10 | 8 |
| Starting Price | $25/mo | Free |
| Pricing Tiers | 4 | 9 |
| Integrations | 12 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (7 vs 5)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| AI Agents | ||
| AI-Powered Article Editing and Translation | ||
| AI-Powered Article Generation | ||
| Automatic Knowledge Surfacing | ||
| Chat Summary | ||
| Copilot | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Performance Analytics and Insights |
Automation (2 vs 0)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (14 vs 0)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (0 vs 2)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Messaging and Live Chat | ||
| Voice Support |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Brand Customization | ||
| Chat Widget Customization | ||
| Language Support |
Data Integration (0 vs 2)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Multi-source Knowledge Sync | ||
| Unified Knowledge Graph |
Integration (0 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Agent Workspace Integration |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Quality Management (0 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Quality Assurance |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Search (0 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Advanced Search Capabilities |
Security (8 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Access Restriction | ||
| Advanced Data Privacy and Protection | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Self-Service (0 vs 3)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Customer Portals | ||
| Employee Self-Service Portal | ||
| Help Center Distribution |
Team Management (9 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler | ||
| Workforce Management |
Ticketing (0 vs 1)
| Feature | LiveChat | Zendesk Knowledge |
|---|---|---|
| Ticketing |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in Zendesk Knowledge (20)
AI Agents
AI-Powered Article Editing and Translation
AI-Powered Article Generation
Automatic Knowledge Surfacing
Copilot
Performance Analytics and Insights
Messaging and Live Chat
Voice Support
Brand Customization
Multi-source Knowledge Sync
Unified Knowledge Graph
Agent Workspace Integration
Quality Assurance
Advanced Search Capabilities
Advanced Data Privacy and Protection
Customer Portals
Employee Self-Service Portal
Help Center Distribution
Workforce Management
Ticketing
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