LiveChat vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 53) and more integrations (12 vs 8). Starting price: LiveChat at $25/mo vs Voiso at $30/mo. LiveChat has 78 unique features while Voiso has 51 unique features, with 2 features in common.
| LiveChat | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 53 |
| AI-Powered Features | 10 | 8 |
| Starting Price | $25/mo | $30/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 12 | 8 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 7)
| Feature | LiveChat | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription |
Automation (2 vs 4)
| Feature | LiveChat | Voiso |
|---|---|---|
| ChatBot | ||
| Chatbot | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Recurring Campaigns | ||
| Text-to-Speech |
Chat (0 vs 1)
| Feature | LiveChat | Voiso |
|---|---|---|
| Web Chat |
Chat Tools (14 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (0 vs 1)
| Feature | LiveChat | Voiso |
|---|---|---|
| Omnichannel Communication |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Inbound (0 vs 6)
| Feature | LiveChat | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | LiveChat | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (0 vs 3)
| Feature | LiveChat | Voiso |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations |
Messaging (0 vs 3)
| Feature | LiveChat | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Mobile (0 vs 1)
| Feature | LiveChat | Voiso |
|---|---|---|
| Voiso Mobile App |
Outbound (0 vs 7)
| Feature | LiveChat | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Quality (0 vs 1)
| Feature | LiveChat | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | LiveChat | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 6)
| Feature | LiveChat | Voiso |
|---|---|---|
| Access Restriction | ||
| Contact Number Masking | ||
| Credit Card Masking | ||
| Custom Roles & Permissions | ||
| Data Storage | ||
| Encryption | ||
| End-to-End Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Storage (0 vs 2)
| Feature | LiveChat | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Team Management (9 vs 0)
| Feature | LiveChat | Voiso |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Voice (0 vs 3)
| Feature | LiveChat | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | LiveChat | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in LiveChat (78)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
+ 58 more unique features
Only in Voiso (51)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
API & Webhooks
+ 31 more unique features
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