LiveChat vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 74) and more integrations (12 vs 8). Starting price: LiveChat at $25/mo vs Lime Connect at $130/mo. LiveChat has 79 unique features while Lime Connect has 73 unique features, with 1 features in common.
| LiveChat | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 74 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $25/mo | $130/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 12 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 5 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
AI Assistance (0 vs 1)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
API & Integration (6 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 6)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics |
Automation (2 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
CRM (0 vs 1)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Contact Details |
Chat Tools (14 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (0 vs 6)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 14)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Chat Widget Customization | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Language Support | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases |
Integration (0 vs 9)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API |
Live Chat (0 vs 2)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (0 vs 3)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Mobile (0 vs 1)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (0 vs 2)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Routing (0 vs 3)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 3)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Access Restriction | ||
| Audit Log | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Privacy Mode | ||
| SSO (Single Sign-On) | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Support (0 vs 5)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (9 vs 3)
| Feature | LiveChat | Lime Connect |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in LiveChat (79)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 59 more unique features
Only in Lime Connect (73)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
Contact Details
+ 53 more unique features
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