LiveChat vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers fewer features (80 vs 143) and fewer integrations (12 vs 17). Starting price: LiveChat at $25/mo vs Tidio at $24.17/mo. LiveChat has 75 unique features while Tidio has 138 unique features, with 5 features in common.
| LiveChat | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 143 |
| AI-Powered Features | 10 | 26 |
| Starting Price | $25/mo | $24.17/mo |
| Pricing Tiers | 4 | 7 |
| Integrations | 12 | 17 |
| Shared Features | 5 | |
| Shared Integrations | 6 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (7 vs 18)
| Feature | LiveChat | Tidio |
|---|---|---|
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service |
API & Integration (6 vs 0)
| Feature | LiveChat | Tidio |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 19)
| Feature | LiveChat | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking | ||
| Live Visitor List | ||
| Missed Questions | ||
| Operator Performance Analytics |
Apps (0 vs 2)
| Feature | LiveChat | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (2 vs 18)
| Feature | LiveChat | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| ChatBot | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Recurring Campaigns | ||
| Sales Flows Templates |
CRM (0 vs 2)
| Feature | LiveChat | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Chat Tools (14 vs 0)
| Feature | LiveChat | Tidio |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (0 vs 17)
| Feature | LiveChat | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Tidio |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 9)
| Feature | LiveChat | Tidio |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Chat Widget Customization | ||
| Custom AI Name | ||
| Custom Branding | ||
| Language Support | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | LiveChat | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (0 vs 11)
| Feature | LiveChat | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Integration (0 vs 6)
| Feature | LiveChat | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (0 vs 1)
| Feature | LiveChat | Tidio |
|---|---|---|
| Third-party Platform Connection |
Localization (0 vs 2)
| Feature | LiveChat | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (0 vs 9)
| Feature | LiveChat | Tidio |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Tidio |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Notification (0 vs 1)
| Feature | LiveChat | Tidio |
|---|---|---|
| Personal Notifications |
Productivity (0 vs 1)
| Feature | LiveChat | Tidio |
|---|---|---|
| Macros |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Tidio |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Tidio |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 6)
| Feature | LiveChat | Tidio |
|---|---|---|
| Access Restriction | ||
| Ban Users | ||
| Compliance | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| SSO | ||
| Single Sign-On (SSO) | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management | ||
| Visitor Banning |
Social Media (0 vs 3)
| Feature | LiveChat | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (0 vs 9)
| Feature | LiveChat | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Team Management (9 vs 0)
| Feature | LiveChat | Tidio |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Ticketing (0 vs 7)
| Feature | LiveChat | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Unique Features
Only in LiveChat (75)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 55 more unique features
Only in Tidio (138)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 118 more unique features
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